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03-28-2024 03:23 AM
Hello Team,
I have a requirement where i need to pull the ci information based upon Caller Ci,for this i did create a script include and client script to achieve but it only shows the CI name , want list view of CI based upon caller info.
I need the Display Popup in List View not like above ,please help me to get this issue resolved
Solved! Go to Solution.

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04-07-2024 11:39 PM
You may try this vide tutorial on how similar things work in configurable workspace like SOW. In the tutorial they have used CSM FSM workspace as an example.
https://www.youtube.com/watch?v=E9FhNpk0Mwk

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04-04-2024 10:46 PM
@ABC6 one way is to make the cmdb ci field mandatory and add the reference qualifier for cmdb ci field on incident as per your use case. Then clicking on the magnifier icon you will get appropriate list.
Or you can also have a declarative action on click of which you may want to launch a pop up with the list.
Or, you can associate the client script to launch a modal on gform events.
As Haseeb pointed out above this requirement needs to be implemented in SOW and canot be achieved by platform client scripts
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04-04-2024 11:50 PM
it is already working in native UI, wanna implement over SOW ,in an SOW it get open like above mentioned

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04-05-2024 12:32 AM
To implement this in SOW you may need to use declarative actions, and via declarative action launch a modal, and define a page with the list component as you need and associate it with your modal.
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04-05-2024 10:33 AM
I am new to this area, how can i achieve it, do i need to declare any kind of statement over client script or Script include.

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04-07-2024 11:39 PM
You may try this vide tutorial on how similar things work in configurable workspace like SOW. In the tutorial they have used CSM FSM workspace as an example.
https://www.youtube.com/watch?v=E9FhNpk0Mwk