make read-only on preview popup form on service portal

[priyanka1028]

Hello Everyone,

I have a requirement to make all fields and UI actions read-only in the preview popup of a reference field for a specific catalog item on the Service Portal. This should not affect other catalog items.

Let's say I have a reference field called 'Requested For' on a catalog item, and it refers to the sys_user table. Whenever I preview this field, the preview form for the user record should be read-only.

Can anyone help me with this requirement?

[Anil Nemmikanti]

Hi @priyanka1028 ,

if not ACL, we may need to do a widget level change that is customization.