Hi we currently have maximum wait time set to 2 minutes 30 but we don't really want this to time out so quickly and as such we are thinking of changing this setting to a longer period.Is it possible for the end user to receive messages every 90 secon...
Good Day, I am encountering an issue on the sysapproval_approver table with regards to approving and rejecting Knowlegde articles. We have specific users that when not in Service operations workspace they can see the approve and reject button but wh...
Hi , I have requirement of configuring announcements in SOW , it should be visible for local IT and end users.and also based on my region i should be able to see only those particular announcements in my SOW.
Can anyone provide instruction on how to remove 'Share' from the pop-menu off of the 'My Lists' menu in SOW? See attached image.
In Express View List, I need to redirect "Create Incident" action to the "Quick Incident" UI action which is available OOB, How should I do this?Or How we can modified the general actions mentioned in attachment
Hello community members, has anyone added "affected Ci" button in service operation workspace on outage table (related list)? I followed this article , but it didnt work on SOW. Ideally , it should have been present by the system, but not sure why th...
Hi Experts! I have a requirement to restrict visibility of 'Complete' button to 'XYZ' group members from resolved problem records.I did modify the OOB 'Complete' UI action & added the below code in the condition field. && (gs.getUser().isMemberOf("X...
We'd like to change the order of the icons in the side panel if possible? We'd like to get agent assist at the top or as the default. Is that possible? All I can find is the Article but I cannot find an SRP Record in step 3.https://docs.servicenow.co...
Hello All We need to hide the Split button if the record is NEW. In that split button we have around 4 UI Actions.We need to hide the Split button without updating the UI Action. Thanks
Hi Team, Can some one please guide on how to change the theme for the SOW without changing the whole theme of Next UI framework? I just want to change the theme of SOW. Thanks
Hello all, I have an issue on SOW lists after Xanadu Ugrade.For users with admin role the lists in SOW are shown correctly, but for users with ITIL role the layout is not the same and wrong. See it on attachments.The behaviour of the list views are f...
In "Service Operations Workspace", I need to display the "New" button for users with problem_maanger role only, otherwise the button should be hidden or disabled.
Hello everyone, I am customizing SOW landing page. One of the requirements I got is to change the Upcoming Tasks section, as they want to show upcoming tasks for Today and This Week, rather than tomorrow. Is this possible? I do not find any guide or ...
When viewing incidents in Service Operations Workspace, and typing KB numbers into the global search bar at the top right, it is not consistently displaying the results the same way. Sometimes it takes me to the specific version (appears like the dra...
Scenario 1:When opening an Interaction record and clicking the "Associate Record" UI action, all Incidents are displayed in the pop-up window by default to all users except one group/user(e.g.Abel Tuter) Scenario 2:When opening an Interaction record ...