In Service Operations Workspace under agent assist, out-of-the-box interactions are limited to searching for knowledge articles, which is why there's no filter available. However, in Agent Workspace, agents can search for both knowledge articles and ...
Hello,Is it possible to perform the following in Service Operations Workspace: 1. Change the order of the filters: Your work and Your team's work - so that Your team's work will be displayed first as default for a specific landing page? This should ...
Hi All,I would like to show custom cards related to incidents and problems on the Event Management landing page of SOW.Could you please suggest.
In service operation workspace incident list view there is a preview button, once the user clicks that button preview popup will come with some details of the incident. How to edit that preview popup window. I have to make read-only for all fields an...
Hi, I have a UI action which should be visible in HR agent workspace in HR case record, which will open a new tab in workspace itself. The link is of a catalog item where I am also passing a sys_id of the current HR case. I have written below code in...
I am trying to add a custom card (donut) for Incident SLA on the Event Management Landing Page of the workspace.The group by field used is Actual Time Left, which basically uses Report Range for displaying the donut data labels.On clicking on any par...
Is "Import Messages" a function still available in SOW like it was in Agent Workspace? Or is that intended to be replaced with something else, like starting a chat with the caller/user from SOW? Thanks!
I want to redirect users with itil role to CSM FSM workspace not the SOW workspace.I have already created the property for the script include SPEntryPage and method getFirstPageURLL, I have also disabled SOW workspace within the Experiences for Servi...
My demote major incident for service operations workspace is not working kindly help
We are planning to implement Service Operations Workspace and we came across two workspaces i,eService Operations Workspace ITSMService Operations Workspace ITOM We would like to know which one to go with and whether we need to go through configurabl...
How do I add a new module to Service Operations Workspace so that it opens the IT Service Catalog like it does in Agent Workspace?I found the Side navigation setting for Service Operations Workspace, but I don't know where to go from there.Agent Work...
I need to show Variable Editor Formatter for generated Requests Record. But UI Builder Form Compnents not rendering Formatter. Any Suggestion or workaround?
Hello All, I have a requirement where all the records for incident list in service now operation workspace should be opened in Details tab by default. But it is getting opened in overview tab by default right now. Can someone please help with this. T...
1.I want to hide the "Assessment " Tab in BIA Records based on BIA Template2. BIA Template names: anilbp.3. On BCM Workspace> BIA records, while creating BIA record, if we selected BIA template is "anilbp.", I want to hide the "Assessment" Tab in BCM...
When a chat is transferred to live agent the previous message of the user disappeared.How to check this configuration. Thanks
