Trying to use g_form.elements in agent workspace but is not working
What is the equivalent of g_form.elements in agent workspace? I want to use this in my client script.
Forum Posts
Configuable Workspace Question: Need help to identify what this is
Could someone help me please. What is this area called on the configurable workspace?
How to show only cmdb 360 and inshights tab for only admin in cmdb workspace
How to show only cmdb 360 and inshights tab for only admin in cmdb workspace?
I am unable edit work tab in ui builder cmdb workspace it showing blank
I am unable edit work tab in ui builder cmdb workspace it showing blank both original and duplicate varient how to fix it
How to add or remove quick links in managment tab in cmdb workspace ?
How to add or remove quick links in managment tab in cmdb workspace ?
Resolved! Client script works partially service operation workspace
Dear Experts,I would be grateful for your assistance with an issue I am encountering.I am working with a client script on an incident form where I am supposed to automatically retrieve data such as the phone number and location upon selecting a calle...
SOW requests
Hello, I wanted to get a sense if in the workspace under the interaction, can you send public comments so that you can share a KB article or a Catalog form with the client. Additionally, once an interaction is logged and it is a request, it takes th...
SOW close vs complete
Hello I wanted to ask what is the rationale and difference between "Close" vs "Complete" when closing an incident ticket.Thank you
Build button as same as incident in SOW for SC Task
In SOW Incident under Record information section we have "Assign To Me" or "Reassign". Same way need to set up in Catalog task record information tab. Incident SOW : Highlighted button need to configure in SC task in SOW workspace.SC Task : Need ...
Operation Workspace - record page - add a componnet above the the compose & activity section
Hi, we have cloned the OOB record page on service operational workspace now,we got a requirement to add an ifrmae section above the compose & activity sction on the right side of the page. - added image attached.I have tried to add the component bef...
Resolved! overview page configuration
hello, Could someone please clarify the process for editing the reports displayed on the homepage?
Automatically add transcript from Agent Chat to INC or Request
Not sure if that has been asked before but could not find anything on this. We are just playing with setting up Live Agent Chat. I see the option to create an INC or Request right from the chat. It does put the IMS number in the work notes. But my qu...
Upgrading Service Operations Workspace
Hi all, We need to upgrade to the latest version the " Service Operations Workspace". It is very customized and in use. Do you think it will cause any problems? Thank you in advance,Victoria
Service Operations Workspace using Agent Assist Search Action
When using an Agent Assist Search Action on an open Interaction, specifically ones related to Catalog Items (Order, Submit, Request) I have a requirement that when the Catalog Item opens a commonly used variable is to be populated with the Opened for...
Making Changes to the Interaction Form
Hello! I'm looking to make changes to the Interaction form for our IT team and having trouble figuring out where I can go to implement these changes. I have pulled up the Form Section, and some of the fields from the Interaction table will show up, a...
