Hi all, We've just install Xanadu on our non-production instance and when we open an alert on SOW, we see a new tab 'Overview'. This tab is only visible to non-admin users and we don't know how to make it also visible to admins (usually it's the othe...
Hi, For a requirement, we have created a custom table for service requests, created a custom portal to raise service requests for custom categories that are stored in custom table created. Also, created a support team with 9 users in that group who w...
Hi everyone, I'm back with another question regarding donuts on SOW. I've found the SOW v5.0 configuration guidance PDF and some other posts about customizing the donut visualizations on the overview page in SOW, but I'm running into an issue with a ...
Hi Team, On Service Operation Workspace, Interactions sub categories list's are missing for ITIL user, however admin users can see all Interactions sub categories. But on Agent workspace all Interaction sub categories list are visible for the users: ...
Hi, I have created Dashboard that has different reports like, regular reports, interactive filters and performance analytic reports which is taking data mostly from sc_req_item table. These reports are for RITM's which are created from custom portal ...
I am looking in requested item to be able to replicate "Record Information" as well as showing incidents with the same cards sla caller Assigned user The functionality is the same depending on the configuration
Hi,I've added a tab for "Next Actions" (see screenshot), but I am not sure which component to use to show them. Any ideas?Many thanks.
When I search in Agent Assist in SOW, only 10 cards are displayed. I would like to show all the results (at least 20 cards). The documentation states, 'the default number of search results is 10.' Is there a way to change this?https://www.servicenow...
Hi Everyone , Has anyone come across this at some point of their life working with the SOW or the UI builder as I state . We want two tabs in the Overview sections on the landing page is SOW .One tab would have one set of widgets and the other tab wo...
I'm trying to use the OOB Ticket Feedback survey and include a link to the survey from an email notification when a ticket has been resolved so I turned off sent notifications from the Ticket Feedback survey and included the link https://instance.ser...
Our plan was to use the Service Operations Workspace landing page as the standard ITIL user homepage, but in a recent sneak preview of SOW, we've gotten feedback that some ITIL users would prefer to continue using their (custom) dashboard as their ho...
Hi,How do I change the user avatar in activity in service operations workspace to show an icon instead?I want to have the icon like ootb instance.
hi,on the collaborate tab the + sign is very hard to read using the current theme (see screenshot).how can i edit the theme please?thanks.
I am trying to render a URL type field on SOW (Jira Link) but it simply does not show.... I am pretty sure this is a system limitation, I read some comment in other post but I can't find any official product documentation stating that. Thanks in adva...
Hi all, We have quite a few catalog items and flows to handle them, some UI policies and client scripts to control what is displayed on the classic forms, where agents do their work. I'm looking into SOW for our service desk, and I've noticed that in...
