Need to implement worknotes in knowledge article similiar to incident
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‎01-13-2025 02:40 AM
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‎01-13-2025 03:01 AM
Why? What is the requirement? Work notes are journal fields, so you can basically just create a journal field on a knowledge article, but everything will be custom. What is the use case? You only provide a title, nothing else.
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‎01-14-2025 10:14 PM
Similiar to incident i have an requirement to create work notes section in knowledge article so that knowledge managers can update the recent changes in the article made or any other changes needs there
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‎01-15-2025 07:28 AM
You can easily compare differences between article versions and see who made the changes. Can you help us understand what they are trying to accomplish by this? It sounds like a lot of custom work for very little value.
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‎01-15-2025 11:44 PM
They are struggling to maintain the updates made by article because so many peoples are updating at the same time so if this was implemented means it will be easy for them to track the updates
it mainly for track the changes which will be visible for all
