Opened records on SOW

[Rairai31]

Hi,

I have opened few records on the SOW yesterday. I remember closing it as the day ends. But when I open my browser today (new session) I am able to see those records already opened on my SOW. Is there a way to stop this or any KB article I can refer? Thank you.

Thank you very much!

[MizukiNakanish]

Hi Rairai ,

I'll tell you the step.

1.Access System Properties
   You can directly access the session properties by typing the following URL in your ServiceNow instance:
    [your_instance_name].service-now.com/sys_properties_list.do?sysparm_query=name%3Dglide.ui.persistent_sessions

2.Find and Update Property
   The property you're looking for is glide.ui.persistent_sessions.If you can find it, please set it to false.

*If you can’t find the record on System Properties, please create the record according to the following;
 　・System Properties > All Properties
　 ・click "New"
　　　‐ Name: glide.ui.persistent_sessions
　　　‐ Type: true/false
　　　‐ Value: false

[Rairai31]

Hi @MizukiNakanish, are there any other impact/risk of this system property when setting it to false aside from it will not reopen the previous tickets? thank you 

[MizukiNakanish]

Hi @Rairai31 ,
Forms and data in drafts may be lost.
Please try it once in a verification environment.