Questions about implimenting a landing page for a specific group/groups

[Jordan Rhude]

Hello All,
Our admin team was tasked with helping our Service Desk migrate over from the deprecated Agent workspace module to start using the Service Operations Workspace module. One of the first asks was to be able to send all the specific agents within a group over to a specific dashboard instead of the standard homepage / home.

Now per what I am seeing via the Now Documentation , you basically go to Now Experience Framework > Experiences, From the UX Applications list, select Service Operations Workspace. , then For the Admin Panel field, select the i icon. , open the record and then change the landing path.

This would appear to be the way to change this for everyone , how ever I am not seeing a way to filter this or put conditions on this to only impact a specific user group or groups. Is there a better / easier way to accomplish this without creating tech debt for future upgrades?

[Jordan Rhude]

links to documentation showing how to complete this ? Or an link to an exercise that could be attempted in a pdi, or steps on how to do this ?

[Ankur Bawiskar]

@Jordan Rhude 

remember the system property "glide.ux.user_criteria_enabled" should be present with value as true

these links should help you

Learn about audiences 

Audit Workspace: How to set audience by user group to page variant? 

Page Variants 

how to set landing page differently for different users based on audience in SOW 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Jordan Rhude 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Jordan Rhude 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Jordan Rhude 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.