"No data available" displayed instead of "0" in Service Operations Workspace Overview (SOW)

omargaouzie
Tera Contributor

Hello everyone,

In the Overview of Service Operations Workspace, for the reports (donuts, gauges, scores) displayed on the homepage (Your Work / Your Team's Work), when no records are found, the message "No data available" is displayed instead of "0".

In UI Builder, under Additional Information, I have ensured that the Show zero option is checked. However, the expected behavior (showing "0") is not working as intended.

Has anyone experienced this issue or know why this might be happening?

Thank you!

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1 REPLY 1

debendudas
Mega Sage

Hi @omargaouzie ,

Currently it's not possible to show "0" instead of the "No data available" error message in regular data visualization. However, it is possible to show "0" in PA reports.

Follow the community post to understand it more: Solved: Re: Displaying 0 value in ServiceNow reports - ServiceNow Community