Reassign Model doesn't popup when click it on incident form

[Yanping Guo1]

Reassign button on the incident form and Data visulization. It doesn't popup reassign model when clicking on it. It doesn't work after I deployed SOW to production. I cannot find the difference between DEV and PRD. Where should I check? Please help!

Thanks   

[James Chun]

Hi @Yanping Guo1,

Have you made any modifications to the Client Scripts or anything that is related to the sub-page?

Can you also do the following:

• Validate the SOW version is up to date
• Share the browser console log after the button is clicked

Cheers

[Yanping Guo1]

Hey James,

SOW version is 4.2.0 which is up to date.

I have made a new copy of Service desk landing page overview SNC which caused issue. The issue is resolved. 

Thank you for quick reply.

Thanks!