I have been tasked with integrating Universal Requests into our Service Operations Workspace. Part of this is configuring the contextual side panels so they are similar to how they are on Incidents OOB. I am having trouble getting data to load in the Record Information tab on URs. I followed the steps in this documentation: (https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-operations-w... and was able to get the tab appear, but not load any data (see screenshot). Does anyone have any experience/ideas on why this is not working?
Here are the exact steps I did:
1. Load into UI Builder
2. Navigate to the "SOW - Sidebar tabs top" page collection
3. Open the "Settings" for the Record Information SNC page
4. Under "Actions" click "Variant Record"
5. Updated the Screen Condition by adding (^ORcontroller.sowrecordctrl.table=universal_request)
The above got the tab to appear but not load any data.
Any help would be much appreciated!
