Redirect an agent to the CSM/FSM landing page / default home page for users.

[Madhusudhan6]

Hi there,

We're currently working on a project for a customer, CSM/FSM Workspace to be the default home page for users.

Thanks,

Madhusudhan.

[Mahathi]

Hi @Madhusudhan6 ,

If the requirement is for all the users, then you should be able to set it by making it a default landing page.

If it is role specific, you can refer to the below link:

https://www.servicenow.com/community/developer-forum/set-dashboards-on-user-landing-page-based-on-ro...

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful

Regards,
Mahathi

[Ankur Bawiskar]

@Madhusudhan6 

you can update the OOB script include (SPEntryPage) for login redirection

How to configure redirection for Service Portal 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Madhusudhan6]

Hello @Mahathi 
Thanks for your reply and my requirement is for all users.
Could you please confirm set it by making it a default landing page.
i traied below:

1. Navigate to the Workspace Configuration:
   • In the application navigator, type "Workspaces" and select "All Workspaces".
2. Find the CSM/FSM Configurable Workspace:
   • Locate the "CSM/FSM Configurable Workspace" from the list of available workspaces.
3. Set as Default:
   • Open the workspace configuration.
   • Look for an option to set it as the default workspace. This might be a checkbox or a setting within the workspace configuration page.

but its not working.

[Mahathi]

@Madhusudhan6 ,

Ok , this is how we redirect to CSM Configurable Workspaces.

But can you elaborate a little bit, Are you looking to navigate to Workspaces page or to the Service Portal one?

Thanks,
Mahathi