Security Incident Response Workspace – Contextual panel not working

[Nilam Narote]

Hello @all ,

Greetings of the day!

We are facing an issue in the Security Incident Response Workspace where the following components are available on the contextual panel for records in the Security Incident table:

• Activity Stream
• Template
• Analyst Assist
• Attachments
• Runbooks

However, these components are either not loading or are unresponsive within the workspace.

Please let us know if you have previously encountered or worked on a similar issue and share any relevant findings or recommendations.
Thanks in advance!

[GlideFather]

Ahoy @Nilam Narote,

does it happen to all users or just some? (global x role-related)

Also, what you can try is "the holy trinity": logout, clear cache, login to retry, eventually same browser with incognito or alternative browser to retry this

-- EDIT --

Eventually you can do this:

• repair the workspace's plugin,
• create case from the support portal