SOW subscription details

[Thereza Van der]

Hi everyone

I would like to know if it is possible to add a person's mobile number when subscribing to a shift? Currently it only shows the shift and the primary contact. I would like to see the mobile number in Outlook as well.

[PavanKhaladkar]

For ServiceNow Service Operations Workspace (SOW), the shift details synced to Outlook are typically fixed by the Out-of-the-Box (OOB) integration, which defaults to showing only the shift name and the primary contact. 

Refer following Link for Solution : https://www.servicenow.com/docs/r/it-service-management/on-call-scheduling/enable-subscribe-calendar...

[Tanushree Maiti]

Hi @Thereza Van der 

"The following variables are used and applicable in the content for messages, titles, accept and reject instructions:

• Dynamic Variables: Placeholders like {number} represent field values from the source record. For example, you can reference fields such as {caller_id.user_name} for incidents." 

Refer this: Configure On-Call communication channel 

Override contact preferences for a shift 

Also check: https://www.youtube.com/watch?v=TGA4FKt9QMs&t=1s