Service Operation Workspace SOW

Aditya37
Tera Contributor

‎02-23-2024 04:41 AM

Hello Everyone,

How we can enable sidebar chat so that we can collaborate with other agents on resolution of incidents and tasks in SOW (Service Operation Workspace)

Can any one help me on this? Can anyone provide me the steps to enable side bar chat?
Thanks!

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Community Alums
Not applicable

‎02-23-2024 06:20 AM

Hi @Aditya37 ,

Please refer to my answer : https://www.servicenow.com/community/agent-chat-routing-and-sidebar/enable-sidebar-in-a-custom-works...

 

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