Remove Email from workspace
I want to hide the email from state is closed in sow workspace.how to achieve this
Forum Posts
Number of "Fields Display" Limit in "Record Form" Activities (Playbooks)
Hello ServiceNow Community,I’m reaching out for assistance with an issue we’ve encountered in SOW. Specifically, in "Record Form" activities within playbooks, when 18 or more fields are added, they stop displaying normally in the workspace. Instead, ...
How to show Risk Assessment ui action in Service operation workspace ?
We have requirement, where we need to show risk assessment ui action in normal change in service operation workspace. currently when we create a normal change in standard UI - the cycle is - New - Assess - authorize post assess we will be seeing requ...
Resolved! After upgrading our dev instance AUS, the knowledge article could be able to create in SOW.
After upgrading our dev instance AUS, the knowledge article could be able to create in SOW.When clicking the New button, the popup not coming (Create article) it show page not found. Attached the prod and dev (issue in DEV since upgraded to AUS).
Declarative action configuration, dynamic choice options for dropdown configuration in UI builder
Hello,I am working on scenario where I want to show button on sc_req_item table list view and on form view. I want to show a pop up with 2 dropdown fields State and Stage on click of buttons. When user select any state and stage value and update reco...
Flag Article and Copy Link actions
Can someone help me understand how to move the Flag Article and Copy Link actions from the More Actions (three-dot) menu so they're always visible on the form, like the Edit button? The article is viewed in the SOW. I've attached a screenshot for ref...
Using ATF How to open a Catalog item submitted in ESc portal at HAM workspace (inventory)
Hi All,Scenario: User submits a catalog in ESC. Now as an Asset Manager want to open the same record in HAM workspace.Can you suggest.Note: We have tried Custom UI steps , tried using Filter to the list, opening existing record and all. Nothing worke...
Getting MSG 'Investment currency is configured to follow functional currency and cannot be changed'
Hi, I am facing some issue when i click the retract button for a demand record. I am unable to update the record for this Demand record which state is qualified and investment currency is empty. And the error is 'Investment currency is configured to...
Resolved! New Button needs to remove on the incident_task table records list in Service Operations Workspace
Hi , New Button needs to remove on the incident_task table records list in Service Operations Workspace. I have checked the sys_declarative_action_assignment_list(List actions) , but there is no record with new on the incident_task table. Could you p...
Resolved! Service Operations Workspace - Editing Filters in Custom Lists
Hello!I recently was working on an enhancement for my Service Operations Workspace environment, trying to find out if it was possible to edit the tables a custom MyList after it has been made. Currently, one can create a custom list based on a source...
How to paste screenshot in Service Operation Workspace
Is there a possible solution to paste a screenshot in SOW without setting system property "glide.ui.journal.use_html " to true OR without adding SN Utils extension for a regular user or itil user?TIA
Trying to rename the OOB "Variable" text in the Questionnaire activity in the Playbook
I am working on customizing the Playbook Experience interface (Next Experience Framework) and am trying to rename or remove the out-of-the-box "Variables" section heading that appears inside a Questionnaire card component (see attached image). Is the...
Open Reports on New Window
After selecting a Dashboard to be the homepage of Service Operations Workspace I wanted to add a behavior that I'm still to find a solution in the community:Is it possible to make interactions with the reports appear in a different window?Example:If ...
Display Choice List Hint in Workspaces
Choice list hints displayed in the list view are currently unsupported in the workspace view. If anyone has the need and you have access to the Idea Portal, you can upvote the Idea - Display Choice List hint in workspace view . One of my users reque...
Resolved! Workspace related list inline edit bypasses server-side validation entirely
Title: Workspace related list inline edit bypasses server-side validation entirelyDescription:In a Zurich workspace, inline editing a field in a related list completely ignores server-side validation. Any value can be saved without restriction or err...
