Hi all- Question...we are having an intermittent issue that I'm wondering if anyone else has seen/experienced:User is in a tab with an active IncidentUser makes updates to the data in the record (field text/work notes/etc.) and does not save the reco...
I received a report of an unexpected behaviour with the compose email within the service operations workspace. The IT person has reported that the mini email client has unexpectedly replaced/overwritten the email text that was being typed with either...
I have configured the SOW view for CIs so when I open a CI in the workspace it shows with this view. However, if I open an incident and click on the CI that is on the incident, the CI opens in the Default view. How can I have the CI open in the SOW v...
Hi All, We are in the process of Installing ACC monitor for the IT landscape and as part of the Metrics reporting we are planned to use OOB Windows dashboard under Service Operation Workspace and we are facing the timeseries reporting issue and it l...
I have created a declarative action "Assign to me" on sc_task table. This will visible when current logged in user is part of assignment group and if state of sc_task is open. This declarative action is working fine for some assignment group members....
Hi Team,I’ve built a custom workspace in ServiceNow, and I'm currently facing an issue related to attachment downloads.Attachments are downloading successfully from the Attachments tab.However, attachments within the Activity Stream (activity filter)...
Is there a way to add a button to the Details Form for an incident? I'm mainly curious re: SOW, but it's fine if it shows up on the form in the portal also. When I go into Form Builder, the only options for components are annotations and sections. I...
Hello, We want to have Edit option on Approvers related list from RITM form in Service Operations Workspace, so that users can manually add Approvers to a RITM. We have created the attached Action Assignment, and it works, only that it is displayed a...
I have created a declarative action "Assign to me" on sc_task table. This will visible when current logged in user is part of assignment group and if state of sc_task is open. This declarative action is working fine for some assignment group members....
Hi Everyone, I’m working on some configurations in Problem Management. One of the requirements is to remove the popup that appears in the Service Operations Workspace when clicking the Fix button on the problem form (related to fix notes and cause no...
Hi, after finding the following post: Sidebar Chat Generator - Share | ServiceNow Developers I have implemented this into a PDI to investigate, however I am coming across a few issues:The discussion is created and gets posted to the activity section ...
The change Success Score icon is visible in the native view but not the SOW view, how do I enable the icon in the SOW view?
How to get workspace tab index (main Workspace tabs, not the subtabs within a record) in client script?
My requirement is to edit the Process flow Matter in the Service Operation WorkSpace for Change request,Thank you.
Hello,I have created a Platform Analytics dashboard in ServiceNow.When I open the dashboard in the Japanese locale (ja), everything displays correctly.However, when I switch to the English locale (en), the dashboard appears blank and only shows “Add ...
