Service Operations Workspace forum
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A request for help from the community....

Hi Everyone,   My name is Eric, and I’m a Product Manager here at ServiceNow.  I’m reaching out today to ask for your guidance.   I’m currently working to create a short new document that communicates what Service Operations Workspace does, and the v...

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Eric  L by ServiceNow Employee
  • 391 Views
  • 1 replies
  • 7 helpfuls

Playbook Questionnaire Reference type

I'm looking to create a playbook and within the playbook i have a questionnaire which will ask people to select a release target.  To do this I need to filter the reference question based on the release calendar.  In the 'add condition' field there i...

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Richard48 by Tera Contributor
  • 483 Views
  • 2 replies
  • 0 helpfuls

Hide popular Item Catalog in SOW

Hi all, In the SOW, when I submit a create request from an incident, the catalog opens by default to "Popular Items."Some users are restricted to only certain catalogs via User Criteria.The category list is correctly filtered, and they only see the e...

Karine_M by Tera Guru
  • 500 Views
  • 6 replies
  • 0 helpfuls