Service Operations Workspace - Agent Assist Default Search Results

[Ben Draeger]

Hi all, 

I'm setting up Agent Assist for Requested Item (sc_req_item) item table in SOW, I've been able to add Assist for the table using the following guide: https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-operation...

I am having some issues with replicating the default search functionality though, so that when Agents open Assist it automatically searches based off the RITM short description. 

I've duplicated the existing Incident table configuration for the search as below and was hoping to leverage the same Search Context, so the same sources are being searched as Incidents, but maybe that's where I've gone wrong? 

Has anyone been able to replicate the functionality and able to advise what I'm missing? 

[Ramya V]

Hi @abirakundu23 ,

The  Agent Assist for "Interaction" table is already available in the OOTB configuration. Could you please check if the configuration is active? You can review it here:
https://<instance-name>.service-now.com/cxs_table_config.do?sys_id=c2985ba653111110b569ddeeff7b1289&sysparm_view=&sysparm_record_target=cxs_table_config&sysparm_record_row=2&sysparm_record_list=tableSTARTSWITHinteraction%5EORDERBYDESCsys_updated_on&sysparm_record_rows=2

[abirakundu23]

Hi @Ramya V ,
I have checked it is active  but it is not showing in SOW workspace. what is the reason ?
Attached screenshot as your reference.