Dear Experts,I would be grateful for your assistance with an issue I am encountering.I am working with a client script on an incident form where I am supposed to automatically retrieve data such as the phone number and location upon selecting a calle...
Hello, I wanted to get a sense if in the workspace under the interaction, can you send public comments so that you can share a KB article or a Catalog form with the client. Additionally, once an interaction is logged and it is a request, it takes th...
Hello I wanted to ask what is the rationale and difference between "Close" vs "Complete" when closing an incident ticket.Thank you
In SOW Incident under Record information section we have "Assign To Me" or "Reassign". Same way need to set up in Catalog task record information tab. Incident SOW : Highlighted button need to configure in SC task in SOW workspace.SC Task : Need ...
Hi, we have cloned the OOB record page on service operational workspace now,we got a requirement to add an ifrmae section above the compose & activity sction on the right side of the page. - added image attached.I have tried to add the component bef...
hello, Could someone please clarify the process for editing the reports displayed on the homepage?
Not sure if that has been asked before but could not find anything on this. We are just playing with setting up Live Agent Chat. I see the option to create an INC or Request right from the chat. It does put the IMS number in the work notes. But my qu...
Hi all, We need to upgrade to the latest version the " Service Operations Workspace". It is very customized and in use. Do you think it will cause any problems? Thank you in advance,Victoria
When using an Agent Assist Search Action on an open Interaction, specifically ones related to Catalog Items (Order, Submit, Request) I have a requirement that when the Catalog Item opens a commonly used variable is to be populated with the Opened for...
Hello! I'm looking to make changes to the Interaction form for our IT team and having trouble figuring out where I can go to implement these changes. I have pulled up the Form Section, and some of the fields from the Interaction table will show up, a...
Hi,Is there any documentation for SOW Washington ?What's difference between vancouver Washington ? tks a lot
I am creating an Action Assignment "Update Document Category" for attachment in Incident Table as a part of Service Operations Workspace.The Action Assignment is of type "Client Script" and the script is as belowfunction onClick(g_form) { var ga...
Hi there,Could you guide/ suggest me on how to add a dashboard to serviceoperationsworkspace landing page?Thank you.
I am planning to implement notification(alerts) in Service operation workspace for all ITIL users, these notification should stay for more than 7 days . Can i use INBOX for same ?
Hello,I successfully created a button in the list action that redirects to a pie chart report when "Pie Chart" is selected. I would like to achieve the same functionality for the "Bar Chart" option. Despite trying several methods, I haven't been suc...
