We are planning to implement Service Operations Workspace and we came across two workspaces i,eService Operations Workspace ITSMService Operations Workspace ITOM We would like to know which one to go with and whether we need to go through configurabl...
How do I add a new module to Service Operations Workspace so that it opens the IT Service Catalog like it does in Agent Workspace?I found the Side navigation setting for Service Operations Workspace, but I don't know where to go from there.Agent Work...
I need to show Variable Editor Formatter for generated Requests Record. But UI Builder Form Compnents not rendering Formatter. Any Suggestion or workaround?
Hello All, I have a requirement where all the records for incident list in service now operation workspace should be opened in Details tab by default. But it is getting opened in overview tab by default right now. Can someone please help with this. T...
1.I want to hide the "Assessment " Tab in BIA Records based on BIA Template2. BIA Template names: anilbp.3. On BCM Workspace> BIA records, while creating BIA record, if we selected BIA template is "anilbp.", I want to hide the "Assessment" Tab in BCM...
When a chat is transferred to live agent the previous message of the user disappeared.How to check this configuration. Thanks
This feels like a dumb question but I need to edit the button list on the left side of the workspace to add/remove options. I have no idea what it is called and would love some assistance on figuring out where I need to go to edit it. Thank you!
Hi, I am working on related to Side panel options in the Service Operations Workspace.I am following the link to access the Service Operations Workspace through UI builder as mentioned in the below https://docs.servicenow.com/bundle/vancouver-it-ser...
Hello !I created a role to Export Update Sets to XML without having the admin role.For this:- I authorized access to the Application Menu and Modules.- I added the necessary ACLs to the role (sys_update_set,sys_update_xml,sys_remote_update_set,...)- ...
My organization is looking into implementing the Service Operation Workspace for our Service Desk and a few other operation teams. We were wondering what others' implementation experience. Did you develop in-house and deploy or did you bring in a par...
Use case : When clicking on Create Request from the Interaction form, it should copy the fields from Interaction form into the new Request in service operation workspace.Explanation : I want to copy the fields from the interaction to the New request ...
It is possible to remove the "New" button on "Problem Tasks" related list tab in Service Operation Workspace ?I have tried to desactivate the action list link with Problem Tasks without result.
Hello, How do you reach out to your client in the workspace?I know you can post public comments or email them on the incident screen. But from the interaction screen can you send public comments? Thanks
Hello Everyone, we want to add the UX form actions to the UX form action layout page under All global UI actions related list. We have observed there is a OOB script change in All global UI actions relationship because of which we cannot see few UI a...
Hello Team, Is there any way to create a custom workspace and provide experience with it? I can create with PDI but I can see this application is not available in my company's instance. is there any alternate way to do it? I can see Agent workspace i...