hi,for some reason the teams chat link is suddenly no longer available when logging in as tier 1 agents (see screenshot).it works fine if i login using my own account.only thing i can think of is i installed Notify Connector for Microsoft Teams.but i...
why single score number on data visualization is showing differently on dashboard and list view ? can someone please let me on this issue. when I clicking on the one of the tile list view I can't able to see all records.
Hi, does anybody know how to restrict a list of new options in Service Operations Workspace individually for each domain? BRirrina498
Hello, In UI Builder from 'SRP Record' -> 'Record Information SNC', client script 'Open Assign Modal', there's a line to trigger the [Task] 'Assign to me' UI action. I copied that UI action and updated the 'Open Assign Modal' client script with the n...
Hi, We have recently cloned our instance (PROD to UAT) and did an upgrade to Xanadu. We have noticed that on the SOW dashboard, the Announcement do not have any contents when impersonating an ITIL user.But on the admin it has contents, any idea how t...
Hi,We can see a search icon in the screenshot from the docs, but this is not showing on our page (screenshot 2).Any ideas?Cheers.
Hello Everyone, I have a UI Action that opens up a UI Page, and when you click on it, there will be a table of values that you can select from and upon clicking it, will populate the assignment group. Problem is, I can't seem to be able to pass the v...
I am trying to figure out how to hide the New button on one the Related Records. See image below. I have figured out how to hide buttons in other places but cant figure out Related Records.
Hi, I copied the code from Incidents assigned to you + unassigned incidentsto URs assigned to you + unassigned URs. (see screenshot 1). Screenshot 2 shows the donuts are being populated, but when I click on them I'm not getting the list of data below...
Hi All, I’ve added a filter on the Operator Workspace dashboard and saved it. It is now available in the Operations Workspace View (noc_user_view) table, under Event Management > Operator Workspace Views.Now, based on the filter, I want to display th...
Hello, I want to set background color to the caller field if the caller is vip in list view in service operations workspace.how to do that ? Thanks
Howdy! Looking to have similar functionality in CSM/FSM Workspace replicated in SOW where the agent can create a case via an interaction. I turned on the case type interceptor functionality for creating cases from an interaction in CSM/FSM Workspace ...
Any tips & tricks for NLQ (Natural Language Query) searching of list field types?
We have tickets where there's information added as either additional comments or work notes like a PO number for example. When you search for example a PO number you get no results how do you factor in comments and work notes into your search config?
Hi All, We are trying to find the solution for limiting the tables you can search in Service Operations Workspace. Is there any setting available ? Thank YouBest Regards,Namrata Jain
