Service Operations Workspace. Cant replace original Incident Overview tab with variant

[Mike62]

So I have a requirement to remove the 'Impact' section from the overview tab on incident overview. I created a variant and set its order to a lower one than the OOTB version but the original version still takes precedance and i cannot get SOW to display the variant/modified page

 

 I dont know if i have missed a step somehwere or failed to do something. SOW is quite new to me. Any help is appreciated

[Mike62]

Thanks for responding. I tried that and it made no difference

[Mike62 · Accepted solution]

Ok I have fixed this issue by deleting all previous variants and then following the documentation to the letter:

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-operation...

It somehow worked fine this time but I dont know why. Hope this helps someone in the future.