Service Operations Workspace. Cant replace original Incident Overview tab with variant

Mike62
Tera Guru

So I have a requirement to remove the 'Impact' section from the overview tab on incident overview. I created a variant and set its order to a lower one than the OOTB version but the original version still takes precedance and i cannot get SOW to display the variant/modified page

SOW inc 1.jpg

SOW inc 2.jpg

 I dont know if i have missed a step somehwere or failed to do something. SOW is quite new to me. Any help is appreciated

1 ACCEPTED SOLUTION

Mike62
Tera Guru

Ok I have fixed this issue by deleting all previous variants and then following the documentation to the letter:

 

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-operation...

 

It somehow worked fine this time but I dont know why. Hope this helps someone in the future.

 

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6 REPLIES 6

Thanks for responding. I tried that and it made no difference

 

Mike62
Tera Guru

Ok I have fixed this issue by deleting all previous variants and then following the documentation to the letter:

 

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-operation...

 

It somehow worked fine this time but I dont know why. Hope this helps someone in the future.