Service Operations Workspace - Custom Configurations

[Sujatha V M]

Hello Community, 

In this post, I have consolidated the links containing list of customizations done on Service Operations Workspace. 

Service Operations Workspace – How to clone the landing page?

Service Operations Workspace  - How to add a VIP Flag?

Service Operations Workspace – How to create a shortcut option to route to “Catalog” home page?

Service Operations Workspace – Missing catalog items

Service Operations Workspace – How to add “Global” quick links?

Service Operations Workspace – How to add visualizations on the landing page?

Service Operations Workspace - How group the records on the "List" view?

Service Operations Workspace - How to configure “List Applicability”?

Service Operations Workspace – How to add a custom icon below “Home” on the sidebar panel?

Service Operations Workspace – How to hide the “Email” section in Compose pane?

Service Operations Workspace – Maximum Tabs Reached

Service Operations Workspace – How to “Edit” the preview pane on the list view?

Service Operations Workspace – How to display the “Email” section in Compose pane for some states?

Service Operations Workspace - How to increase the default width of "List" divider? 

Service Operations Workspace - No Matching SLAs found

Service Operations Workspace - How to move a related list from "Related Records" tab?

Service Operations Workspace - How to modify the parameter on the "Record Information" section?

Service Operations Workspace - How to edit "Overview" section on a change record?

Service Operations Workspace - How to modify the message when there is no visualization?

Service Operations Workspace - How to add/edit the fields on the record header?

Customizations to be continued!!!!!!!!!!!!!!!!!!!!!!!!

Kindly hit "Helpful" if it was helpful for your needs!!!!

#ServiceNow #ServiceOperationsWorkspace #ServiceNowCommunity 

[Keszia]

Awesome! Do you know how to create a custom 'card' in the Record information to show related incidents or interactions based on the caller_id?

[Sujatha V M]

@Keszia Impersonated as an ITIL user and was able to see the below details on the "Caller" card, 

Could you please check or try to run the repair? Also please share the instance version. 

[Keszia]

@Suja I can see those options too, but I was wanting to know if there's a known custom setting created so show the card after clicking those hyperlinks (to save agents a click) so they can see the recent interactions/incidents immediately in the sidebar.

[Sujatha V M]

@Keszia Got it! Let me try and get back on this! 

[sonaliaroka]

Hi @Sujatha V M  I am working on Service Operation workspace and wanted add tabs at the top of the form to organizing the fields into tabs  instead of sections on the same form itself . Just wanted to check if its feasible to do. Thanks