Service Operations Workspace - Remove "New" button from Lists

[Diana27]

Hi,

How do you remove the "New" button from Lists in Service Operations Workspace.  I've added a screen shot of the UI Action to be removed.

 

Thank you,

Diana

[Omkar Kumbhar]

Hello @Diana27 ,

Please check this below link which will help you.

https://www.servicenow.com/community/developer-forum/disabling-new-button-from-the-agent-workspace/m...

Thank you,

Omkar

[Diana27]

Hi Omkar,

Thank you for responding.

This is what I have done and it doesn't seem to affect anything.

We are working in UTAH patch 8 if that matters.

Thank you,

Diana

[Diana27 · Accepted solution]

For anyone who is having the same issue, I was able to solve it in UI Builder based on following the "Declarative Actions/List Buttons" section in this article: 

https://www.servicenow.com/community/next-experience-articles/configuring-lists-in-configurable-work...

Then under the Actions Config I selected "SOW Actions" and went to the "All Global List Actions" tab.  I then selected the "New" Action in this screen shot

Under the Actions Exclusions tab I added the table to exclude

[AmolJ]

Basically you need to find a global declarative action assignment that's affecting your workspace list. There could be multiple actions with the same name for Global scope. Find the closest, rename it slightly, refresh your workspace to see if the button changes. If it changes, go back to the renamed record. Reverse the name changes and add an exclusion to your table. Then refresh the workspace.