Service Operations Workspace UI Actions

[LivashanN]

Good Day, 

I am encountering an issue on the sysapproval_approver table with regards to approving and rejecting Knowlegde articles.

We have specific users that when not in Service operations workspace they can see the approve and reject button but when they in Service operations workspace they cannot see the buttons.

Me as an Admin can see the buttons in both views.

I have checked and ensure that the Workspace from button is ticked as well as added Service operations workspace under UI Visibility and the issue still persists. 

If you guys have any suggestions on how to solve this, please share.

[Ankur Bawiskar]

@LivashanN 

as an admin share screenshots where are you seeing Approve and Reject button? is that for workspace?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[LivashanN]

Please see attached 2 screenshots, one is with Admin and the other is the tester user that has ITIL and Knowledge Manager

[Ankur Bawiskar]

@LivashanN 

did you check if that user has any approval on his/her name in sysapproval_approver table?

Check "My approvals" in left navigation and see what that person is seeing

If my response helped please mark it correct and close the thread so that it benefits future readers.

[LivashanN]

Yes i did because the widget im using to take me to the approvals only contains the approvals for the user