Our ITSM teams are currently using the old "listview" to process their work.
The ITSM teams are all using the same "Daily Team Operations" dashboard (see screenshot below) which gives them an overview of all work assigned to them.
We want to move to using Service Operations Workspace as a default dashboard/landing page and have our ITSM teams see their work from there.
However, in the OOTB version of Service Operations Workspace only Incidents and Catalog Tasks are being displayed as "donuts" under "Your work" and "Your team's work".
Adding additional "donuts" for Changes and Knowledge tasks seems to be possible but that results in deviation from the OOTB standard which can lead to issues when the OOTB standard will be updated in the future.
Are we being "special" for wanting one dashboard for all our ITSM staff?
Is it possible to divide our staff into Tier1 and Tier2 and have customised landing pages for each group?
(Splitting our staff would not be ideal as we have people who are working both on incidents, tasks and also on knowledge tasks and changes)
How are other companies using ServiceNow for ITSM support handling this issue?
Does ServiceNow provide a "best practice" for using Service Operations Workspace?
We have created a landing page in SOW:
