why I can't able to edit or add the custom conditions on agent work space data visualization
why I can't able to edit or add the custom conditions on agent work space data visualization in -Vancouver release.
Forum Posts
Service Operations Workspace- Copying Donut from One Carousel to Another- Grid View Issue
I have copied the ESCALATED donut from the High Priority Carousel to the standard MY WORK carousel, and while the donut works, it only populates the bottom view in LIST format and not GRID. I found documents about EVAM, but I do not understand how to...
Some of the modules are not showing up in SOW but are showing up in Agent Workspace
We have configured the modules as follows in SOW but the highlighted modules are not visible to all the user and only visible to the admins. Please let us know how to check on this
Automatically make inbox status to 'available' in service operations workspace
Hi,I want to change the Agent's status to available when agent opens workspace automatically in inbox of service operations workspace instead of manually changing it.Thanks! @Ankur Bawiskar
Microsoft Defender Endpoint and Microsoft Defender for Office plugins
Hello! I have been using the Microsoft Defender Endpoint plugin for the Security Incident Response application, I am using it to create IoC in the MDE.My question was if there is a way to change the status of the alerts that the MDE generates automat...
Template not being applied on ServiceOperations Workspace - Throws an error that template NOTApplied
Templates when applied on custom table on Service Operations Workspace, throws an error, only on creation of new record. Works fine if the record is already created. It is working fine in Classic view, but finding this issue only on Service Operation...
Resolved! Sys id property field is read only and empty in UI builder
Hey, im trying to create a checklist for the contextual sidebar and I'm having some issues getting the sysid of the current record, the sysid field is empty and readonly. I've tried to change the Macroponent Configuration of the properties to @contex...
Change hover color of Work notes/Additional comments on Service Operations Workspace
Hi, When i hover on Work notes field on SOW it turns to grey like below screenshot. How can i change the hover color to mimic ITIL behavior. how to remove the current embedded text (highlighed text) in the worknote field
Show Workspace landing page when user logs in to the instance
Hello, When an agent logs in to the instance , I have a requirement to show workspace landing page instead of default dashboard page to the agent . Is this possible ?
Email Client Template with script in Service Operation Workspace
Hi, In our Email Client Template, we populate CC with the watchlist and a Javascript function which retreives the members of o group : This configuration works very well on the ITSM view. From the SOW, the CC remains empty.If I only put the Watchlis...
Resolved! Knowledge module not showing up in legacy list page in SOW.
Hi everyone,I'm trying to use SOW and create a new Workspace for a group. If I impersonate a user in that group I can see that they have access to view/create knowledge articles in the classic UI. However, in the SOW version, it gets removed. I've...
service operatoin workspace
Hi. I can't see the Record Information panel nor the Overview and the Related records in the production workspace...Please help.. Thank you
Limit tables visibility when creating a new list
Hello! Anyone knows how to limit the tables available on the source field? We want to allow users to create report only on 6 tables and we don't feel comfortable giving them visibility to all those tables.
Editing SOW view for sysapproval_approver record
I see that the polaris view shows the catalog variables but in SOW it does not. How do I edit the SOW view to show the catalog variables? Polaris SOW
I need script to demote major incident for service operation workspace
Please help, I need script to demote major incident for service operation workspace
