Edit "Component is not configured" page
After the Xanadu version, this screen started to appear every time I opened a task in a group list. Is there any way to customize this screen?
Forum Posts
Incident Task Widget
I'm trying to create a new widget to display any incident tasks (incident_task) that have been created and currently unassigned then add the widget under the Overview section of the Service Operations Workspace landing page. I've looked up a lot of d...
Dashboard alignment in Service Operations Worksapce
Hi Community, I've migrated a dashboard from performance analytics to platform analytics so it can be used in SOW, the issue I have is that I cannot change any alignment settings of the dashboard, is there anyway to center the numbers on these widget...
Need ability to create case types from an interaction record
On the Service operations workspace, after saving the interaction record, I need to be able to create specific case types. We have 4 case types. How can I achieve this?I found this article and tried but nothing happens when I click on the create case...
Email links to open in workspace rather than native
Hi all I currently have hyperlinks when cases/incidents are assigned out to engineer within notifications that take the engineer to the relevant tasks when opened.We have recently migrated to the CSM workspace so wanted to understand how I go about c...
Resolved! Making the list view default in Widget Data Grid in SOW
Hi All, On the service operations workspace overview page we have "Widget Data Grid" which shows some records depending upon the table we have selected. In the screenshot below I have taken "Task Table". The default view in "Widget Data Grid" upon lo...
How to get Catalog Item Variables in Calendar Report Component in Config Start field using Workspace
Im having trouble on getting the values of my Catalog Item Variables on the Calendar Report Component in my workspace where in i need to fill in the start date field the value of my variables but upon scrolling on the fields in the choices no variabl...
How do agents handle the creation of new users in ServiceNow?
When Service Desk agents are taking inquiries from callers, there may be a situation where the caller does not yet exist. When using the Service Operations Workspace, the caller field pulls from the User table (sys_user). Our Service Desk agents uti...
Resolved! Catalog Task assignment
When an RITM is logged we have a task for our L1 team that gets created in the workflow for that catalog item to assess the request and move it along. The assess task should be left with L1 and closed by them but alot of the team they are re-assignin...
Open workspace links in new workspace tab
Hi Community, I'm looking to create some links on a workspace dashboard to other dashboards but i'd like to open these within another workspace tab but cannot find anywhere to do this:so I've created the below as an example: and setting as an extern...
Resolved! Is it possible to create a user from an interaction and re-link the new user to the interaction?
Good evening! I am currently helping to configure the Service Operations Workspace for our organization. To make it easier for the agents, I developed a UI action to create a user from the interaction if they do not exist. My script works fine to cr...
Service Operations Workspace lists won't load after Xanadu upgrade
Hi All,could anyone help me out with this issue.List is not loading on service operation workspace after xanadu upgrade,I have checked ACL's as well.
How to add dashboard to the workspace
How to add existing dashboard to the workspace
AWA agent capacity in use calculation
Hello all, We have recently implemented the SOW and lately I could catch that the AWA Agent Capacity in Use for chat is not calculating accurately the work items per agent. My observation lead to the conclusion that chats incoming in the time between...
Workspace
When clicking on the dashboard icon on the IT Remediation workspace the landing page should be VR Dashboard
