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07-10-2025 12:44 AM
Hi all,
In SOW when we have many alert to display (we use addInfoMessage). Alerts are grouped and hidden by default :
Is there a way to change the default value and pass it to show ?
Is there a way to configure the number of alerts to display before hiding them by default ?
Regards,
Karine
Solved! Go to Solution.
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07-10-2025 12:47 AM - edited 07-10-2025 12:48 AM
As of now, there is no documented or supported way to:
- Change the default collapsed state to expanded.
- Configure the number of messages shown before collapsing.
Maybe you can use Declarative action.
✔️ If this solves your issue, please mark it as Correct.
✔️ If you found it helpful, please mark it as Helpful.
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Shubham Jain
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07-10-2025 01:07 AM
there is nothing I believe to control both (number of messages or for grouping)
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-10-2025 12:47 AM - edited 07-10-2025 12:48 AM
As of now, there is no documented or supported way to:
- Change the default collapsed state to expanded.
- Configure the number of messages shown before collapsing.
Maybe you can use Declarative action.
✔️ If this solves your issue, please mark it as Correct.
✔️ If you found it helpful, please mark it as Helpful.
—
Shubham Jain
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07-10-2025 01:07 AM
there is nothing I believe to control both (number of messages or for grouping)
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 weeks ago
Hi @Ankur Bawiskar , I am trying to add an addInfoMessage on page load in both the native view and the Service Operation Workspace. However, in SOW, the message gets added again on every reload.
Do you have any idea why that might be happening? It works fine in the native view.