SOW - Contextual Side Panel Component

angel7170
Tera Contributor

‎06-08-2025 05:20 PM

Hi - I have a requirement to create a new UI component to the contextual side panel in the Service Operation Workspace (similar to Templates).  

There is a custom table (u_nexthink) which has records related for the incident and interaction records. So when the agent is on the incident, it should show the records to the incidents from the custom table. If on the interaction records, it should show the interaction records.

 

How to create a new custom component in SOW? Can someone please help? Thank you 

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mayankkumar
Tera Sage

‎07-05-2025 05:41 AM

Hi @angel7170 

I can definitely help you with that!
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Here’s what you need to do:

  1. Open UI Builder from the Application Navigator.

  2. In the Page Collections, look for SOW Sidebar Tabs Top — this is the one that appears in the contextual sidebar of the SOW.

  3. From there, you can create a new page and add a new variant to it. No need to worry about setting up data resources — it inherits them automatically, so you'll have access to the table name and the sys_id of the current record.

If you’d like to customize it further, like adding an icon to the tab, just let me know — happy to help!
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And if this helped, please mark it as Helpful and Accept as Solution.
Thanks & Regards
Mayank

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