SOW list tooltip/hint on tickets “number” field — where is it configured?

[Daniel_san]

Hi,

In SOW lists, when hovering over the record number field, the tooltip shows the same ticket number: 


Where is this hover tooltip configured?
Can it be customized to show more useful information instead of just the record number?

Thanks.

[Ankur Bawiskar · Accepted solution]

@Daniel_san 

I believe it comes from OOTB platform level and not from any config

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Daniel_san 

I could see you marked your own response as correct.

Would you mind marking my response as correct as I had correctly informed that this is OOTB?

[Daniel_san]

Thanks for your help and replies @Ankur Bawiskar 

I appreciate your input. I marked your answer as helpful as it was indeed pointing in the right direction. I chose to mark my follow-up as the accepted solution since it includes the official confirmation from ServiceNow Support, with more detailed information about the behaviour and limitations.

If you feel it would add value for the community, I’m fine with marking your answer as a solution as well 🙂

Thanks again for contributing.

[Ankur Bawiskar]

@Daniel_san 

No worries.