SOW subscription details

Thereza Van der
Tera Contributor

2 hours ago

Hi everyone

 

I would like to know if it is possible to add a person's mobile number when subscribing to a shift? Currently it only shows the shift and the primary contact. I would like to see the mobile number in Outlook as well.

 

TherezaVander_0-1778613445754.png

 

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PavanKhaladkar
Tera Contributor

2 hours ago

For ServiceNow Service Operations Workspace (SOW), the shift details synced to Outlook are typically fixed by the Out-of-the-Box (OOB) integration, which defaults to showing only the shift name and the primary contact. 

 

Refer following Link for Solution : https://www.servicenow.com/docs/r/it-service-management/on-call-scheduling/enable-subscribe-calendar...

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