We recently updated our Service Operations Workspace ITSM Applications to version 7.1.4 and since then some users have reported issues with loading into Workspace. We have the default redirect for our agents to go to this page when logging in but the...
Hello, I wanted to hide the Variable Editor in RITM for every user except for HR for an specific Item with sensitive info.For that, I created a custom Variable Editor with an evaluator that grant access depending on the user's roles.In the backend is...
I have a UI Action that runs in the Interaction Form from the Service Operations Workspace which will open the Record Page for the sc_cat_item table:function onClick() { var result = g_form.submit('sysverb_ws_save'); if (!result) { // failed form s...
Hi All,Currently I'm working on configuring the workspace. I got into an issue where user are able to see attachment in catalog task directly in the workspace. They don't have an option to download when they click on the link it simply opens the atta...
I'm looking for a way to search for attachments. After a user attaches attachments in any task-based record(incident, change, etc), he wants to search for the record containing the attachments by caller_id/requested_by/requested_for, title or keyword...
Hi all, I'm setting up Agent Assist for Requested Item (sc_req_item) item table in SOW, I've been able to add Assist for the table using the following guide: https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-...
Hello @Ankur Bawiskar,In SOW workspace I have added ITIL Dashbord where if i open any record from that dashboard it should open in same SOW page tab. But instead of opening it in same SOW tab it is redirecting to New window. Requirement should work l...
Hello,I have enabled the Repair SLAs UI action on the Service Operations Workspace, but it's not behaving as expected when someone click the UI action. Please see the below image - Thanks in advance!
Hi!How would I be able to add a new field in the Schedule > Edit Shift > Members tab within the Service Operations Workspace?This is where I need a new field coming from the cmn_rota_roster table:
The privacy consent page that pops up once new user is logged in is failing my ATF tests. Is there a workaround to handle it?
Just installed Document Templates to instance, upon creating a new PDF template record as sample for testing, there's no value inside "Table" field. Only "--None--." How to add necessary tables here? Just wanted to test
Hello, On Service Operations Workspace, when the workspace loads there are 2 tabs under the main List tab. These 2 sub tabs are Lists and My Lists. For some users Lists opens as default tab and for others My Lists opens as default tab I would like to...
Hi everyone,I’m facing an issue in the CSM Workspace related to group display when using the grouping by cell option.In the default list view, all 22 groups are displayed correctly, including the (empty) group. In the Workspace, the counter shows 21 ...
I am going to this link https://info.servicenow.com/LiveOnServiceNow-ITSM?cid=losn:com and I am checking the box for Service Operations Workspace Academy (Monthly Webinars) and filling out the form and submitting it. It goes to the next page that sa...
Compose email having attachments but those attachments are not listed in attachments related list in workspace Kindly someone help with what is issue here Thankyou
