Resolved! Service Operations Workspace Overview Greeting
How do you get the greeting to display at the top of the Service Operations Workspace after it has been closed?
Forum Posts
How can conflict detection managed in configuration workspace ?
Problem statement: In a Native UI when we create a change and if any conflict happens on Change scheduled, it shows a warning message "Scheduling conflict detected". But when we open the same in Configurable Workspace it doesn't show.In a nutshell, w...
How to Create and Add Dashboards in the Overview Dashboard of Service Operational Workspace?
Hi everyone,I'm currently working with the Service Operational Workspace in ServiceNow and want tocustomize the Overview Dashboard. However, I'm not sure how to create a newdashboard or add existing dashboards/widgets to the Overview Dashboard.Can so...
Trigger Rules for On-Call Scheduling
Would anyone happen to know how to add multiple assignment groups to a trigger rule for On-Call Scheduling?We have trigger rules based on the support group of a service offering, but in times of critical and high-priority incidents, additional groups...
List edit search field frame is confusing
Hi,one little very annoying thing: The "Search" field in the list edit pop up is not well framed - the UI implies it is much bigger and it is super annoying when one clicks in the box, but misses the actual search field.Implied field area: Actual Se...
Resolved! Make a default filter in related list in problem module
Hi I need help to add a default sorting filter for everyone. and every time if he search any problem in related list incident it should be sorted by "resolved" descending My Requirement: by default for every user in problem record, incident related l...
Dashboard Data Sources
Hi Community,I have a requirement to display data on a dashboard using Data Visualization → Single Score, where the records will change to the "Registered" status within the next 3 days.The calculation logic is:In the table, records with the status "...
How to show conflict detection message in workspace when change request conflict on scheduled
Problem statement: In a Native UI when we create a change and if any conflict happens on Change scheduled, it shows a warning message "Scheduling conflict detected". But when we open the same in Configurable Workspace it doesn't show.Can some one hel...
Activity Stream - Auto generated emails are not showing on the activity stream on SOW
Auto generated emails are not showing on the activity stream on SOW, if we look at the same incident in the old UI the emails issued by the system do appear in the activity stream, we have checked the filters and the correct options are selected (tri...
Resolved! Variables not selectable when adding Simple List Data Visualization column
I'm hoping I'm just missing something basic here... I'm trying to build a basic Simple List, on the sc_req_item table that needs to include several of the catalog item variables on it, but when I try and choose those variables, the dot-walk options u...
RITM information on Approval record, within SOW
Hi,Im trying to decide what the best practice would be to populate RITM information on the approval record, within Service Operations Workspace. I know the Approval summarizer formatter won't work within SOW since it's a UI Macro. I thought maybe DOT...
Options for Service Operations Workspace Dashboard (dashboard choice, filter, tabs etc)
I have had a request that we customise the SOW dashboard/landing page to allow the user to switch between dashboards (we have different dashboards for different groups, and some of the users work in both groups, but will change focus daily). Looking ...
Incident Management dashboard on SOW workspace doesn't redirect the records correctly
Hi Community,After adding OOB "Incident Management" dashboard on SOW workspace, the filtered report records are not redirecting to the native UI.When I click on the records, there is no redirection happening. Appreciate any help on this.Thanks,Swetha
Record information contextual side panel not loading data on UR
I have been tasked with integrating Universal Requests into our Service Operations Workspace. Part of this is configuring the contextual side panels so they are similar to how they are on Incidents OOB. I am having trouble getting data to load in the...
Visualization on Custom Configurable Workspace Landing Page
On the Service Operations Workspace (SOW) Landing page there is a widget for Incident SLAs. We like that representation and would like to use it on a custom Workspace Landing page developed by our vendor. However, they are stating that the visualizat...
