Good day I am introducing on-call scheduling in SOW to our employees. I would like to make the move from our existing scheduling system as smooth as possible. Is there a way to globally set the notification settings for all teams? For now I would li...
Hi Team, I have two users, we have record producers, there is no restriction for that record producers, it is available to al the users. A user has submitted the record producers, it is submitted, he is able to view Incident. B user has submitted th...
Hello, I configured SLA Timers for incidents, and I can see it works in SLAs and Timings widget of Record Information sidebard option. Regarding the Resolution SLA, I think what is shown is Actual Time Left. For me it's important to have Business ti...
I create declarative field decorator on string field (description) its not visible but same decorator I added over short description it was visible. what could be the issue. Field decorators does not work on multi line elements?
Problem: g_modal in ServiceNow workspaces has a critical limitation: it fails to reflect user interactions from the pop-up back to the parent UI in real-time and the pop-up will not render based on the user Interaction if we create the pop-up using g...
I seen the default overview dashboard was read only so I made a copy and made my changes now I want to update the default overview to my updated dashboard. I did find this article Solved: Change default overview / dashboard - ServiceNow Community but...
OverviewWhen working with Platform Analytics dashboards inside Service Operations Workspace (SOW), a common requirement is to:Redirect users to the record form when a row is clickedRedirect users to a filtered list view when the “View All” button is ...
Hi everyone I am working on an on-call schedule on SOW and to my understanding a user should be able to provide coverage or schedule an absence to his shift if he is not available? The user does have an ITIL license but he is not able to do this. If...
We would like enable the Recommendations Actions Tab and Search sub tab with AI driven search in Service Operations Workspace for our custom table : x_sample_table. This is available for out of the box ITSM tables like incident,problem,change etc. I...
Whether you're monitoring SLA adherence, coordinating escalations, investigating what went wrong, or bridging the gap between frontline agents and senior leadership — your experience is exactly what we need. The ServiceNow UX Research team is runnin...
I am configuring Event Management to process external monitoring events directly in the Global scope. My custom Alert Management Rule was working perfectly earlier and successfully creating Incidents for these alerts. However, it has suddenly stopped...
Hi Community,I am trying to add an error message on workspace to show up under certain conditions, when the conditions are met, the message shows up. When we change the tab in the workspace, on some specific tabs, the same message pops up again. How ...
I am facing an issue with the Contextual Side Panel where the Record Information section is not working properly for Incidents and RITM.For RITM, the entire Record Information section is missing.For Incident, the Contact button is not working.Could a...
Hi Community, I have a requirement to configure an error message in control workspace view when no risks are attached to the control, it should show an error message and block the save action. I have implemented it using a before update Business Rule...
The goal - I am trying to enhance the OOB SOW with a new page and template 'Analytics Center' so managers can create their own dashboards within the workspace to get the metrics they are looking for. Within UI Builder, I was able to add a page and a...
