Hi everyone,In the Service Operations Workspace, there is a More Action icon that contains several options. I want to make some of these options visible only to admin users and hidden for others.Does anyone know the best approach to achieve this?Than...
Hello Everyone! I am encountering an issue/inconvenience after the recent Yokohama Upgrade in which the horizontal scrolling bar when viewing any sort of list (incidents, change requests, articles, etc) in the SOW, will not trigger until you reach th...
I'm working on transitioning our teams over to Service Operations Workspace and have been asked to look at Dashboards. When clicking the Dashboard icon, the SOW always defaults to the IT Agent Dashboard. I have been asked to change the default dashb...
We are tried to autopapulate the comments field when assignment group selected on change but it is not workng where as it is working in classic view
Hi everyone, In the ServiceNow Service Operation Workspace, how can we enable the Add / Remove buttons in the Related Records tab for Change Requests, so that agents (not just admins) can manage related records? The goal is to allow agents to easily...
Hi All,I’ve received a requirement related to the Alert table em_alert in the ServiceNow Workspace.In the list view, when an alert record is selected, the Edit button becomes active. Upon clicking it, a pop-up appears displaying some fields. The exp...
The functionality to add an approver works great....but I can't figure out how to actually trigger the approval. It just sits there in the "Not Yet Request" state. Any guidance on how to get the approval to actually trigger? Thanks!
The edit icon has been added to the service operation workspace after the Xanadu Patch 8 upgrade, and I would like to know how to hide it.
In my ServiceNow Workspace, I have a list page that includes a "New " button. I have also created a custom form page for incident creation.I would like to know how to redirect to the form page within the Workspace when they click on the "New" button
Hi Community,I am experiencing an issue in Service Operations Workspace where the collaborate menu icon is not visible for SC Tasks. The icon is, however, visible for Incidents and RITMs.Here are the details:• Workspace: Service Operations Workspace•...
Hello! On the landing page of the Service Operations Workspace, there is a "widget data list" that sits underneath the dashboard. It presents the data from whichever report is clicked from the dashboard.I am trying to build a custom workspace for a t...
Hello How to add the info message below the process flow of change management in SOW platform?Is it possible by using client script or any other congratulations we need to do? Thank You!
I have Child Incidents in my related record, and in it I have two New buttons.Where can I edit them to remove one?In the UI Actions list, no action appears that is showing workspace.
Anyone have experience with Playbook Questionnaires in Service Operations Workspace and restricting a Date question to a future date? Want to ensure users are prevented from selecting a prior date. Client Scripts and UI Policies aren't the right sol...
HiI've created a document template on incident table.var recordId = 'a9a16740c61122760004fe9095b7ddca';(problem sys_id)var documentTemplateId = '50e6c385db175e10727ee7dcd39619f2';var pdfName = 'INC_Template.pdf';new sn_doc.GenerateDocumentAPI().gener...
