The goal - I am trying to enhance the OOB SOW with a new page and template 'Analytics Center' so managers can create their own dashboards within the workspace to get the metrics they are looking for. Within UI Builder, I was able to add a page and a...
Hi @Everyone,I have created a custom UI Action “Create Incident” on the sys_email table. The button is visible and working in the native UI, but it is not appearing in Service Operations Workspace (SOW).This issue started occurring after the instance...
Other delivery company free form field, info provided in portal by customer, not showing in the back-end
As an admin, I have gotten a lot of requests that people don't want the "Overview" dashboard to default to be the dashboard that opens when they open the Service Operations Workspace. Is there a way for a user to change what dashboard loads on the ho...
Incident searched in Global Search of Service Operation Workspce is opening in platform view. It should open in workspace view. This functionality is working in Agent workspace but not in Service Operation Workspace. Also, it's working fine if Next E...
I need to hide the global search for x_role users, and make service operations workspace as a default search option for that users . Home page native side only just search function should be sow. Is it possible? Thanks in advance.
scope: [ Service Operations Workspace Core ] | ver: [ Yokohama ] We've made customizations in the Service Operations Workspace Core app scope. Captured to various update sets. Do we:a) Just complete and promote the update sets to the Test instance, O...
I am struggling to understand the reasoning behind replacing Dependency Views with Unified Map in SOW.As of now (SOW version 8.4.0), the Unified Map appears to be missing some important functionality — or really any comparable functionality — that ex...
When a user searches for an Incident record using Global Search, the record should open in Workspace instead of the Platform form view, but only for users who have a specific role.This redirection should happen only when the record is opened from Glo...
Hi All,I have share the screenshot based on the screenshot the display name and model category are in gray colour.So now I want to chage the the colours of those records I am not able to change the colour to black even I change it to blue green etc.C...
I'm facing an issue where the Summary section in the Service Operations Workspace (SOW) Incident view is showing up blank after filling the required fields under "SOW-Incident-Overview" view.
Hi everyone,I’m working with a catalog item that contains a large number of variables and many different scenarios. Because of this complexity, creating multiple UI Policies to control the visibility of variables in Workspace would become very diffic...
Hello,When upgrading from Xanadu to Zurich, the usual magnifying glass option has disappeared from reference-type questions used in “Questionnaire” activities within playbooks:Xanadu (OK):Zurich (KO)Does anyone know how to restore the magnifying glas...
Hi everyone,I'm working on a Playbook that includes a "Questionnaire" activity with multiple questions. I'd like to replicate the behavior available in Catalog Item forms, where it's possible to show or hide questions based on previous answers — for ...
How to disable Pause and Done button until one of the step ( Passed, Blocked, failed) is selected?