I have a requirement in Service Operations Workspace to customize the side-panel Record Information card.The requirement is to:Remove the “Contact” button from the card, andDisplay the caller’s email ID and mobile phone number directly within the car...
Platform: ServiceNow Service Operations WorkspaceRequirement: Reporting on Workspace Interactions & KB Usage in IncidentsRequirement Summary:The client requires reporting for:InteractionsNumber of Interactions created via Service Operations Workspace...
How do I configure which Dashboards are available to select on the Service Operations Workspace? See screenshot. I know how to set the default, but can't remember how we added another Dashboard to the list to select from (yellow highlight).
Hi everyone,In Service Operations Workspace (SOW), I have sidebar icons (like "AIOps configuration") that appear in the workspace but are not visible in the UI Builder "Side Navigation" settings or the main chrome_toolbar JSON.I found them as separat...
Hi Developers,My instance is in Yokohama patch 12 and publish button on SOW on knowledge is visible but on click of it , its not changing the state to Review. Have compared it with my PDI which is in zurich, mappings, target macropotent, parent scre...
If I open incident table in service operation workspace, it is opening in ""SOW"" view, and If I open the same incident in CSM View it is opening in ""Workspace"" View. But here I want incident to get open in the "SOW" view only in CSM workspace also...
Once we select the assignment group and after saving the record in the incident form, the field needs to become read only in the service operations workspace, we can't change the assignment group. the below code is not giving the expected output. ple...
Hi everyone,I followed this video to add a Playbook tab to a Workspace record page: https://www.youtube.com/watch?v=ZmjVlOV-QWUThat part works fine, but I’m trying to refine the behavior a bit further.Does anyone know if it’s possible to make the Pla...
I want to add a field which is existing on sc task table in service operations workspace sc task.Can anyone help me to add existing field of sctask in SOW of SCTASK
When I click on the new on the Problem tasks section under problem record OR Create Problem Task on problem record in "Service Operations Workspace", it opens a popup window asking to choose type. I would like to disable this and directly lands into ...
In the service operations workspace, for the express list there is a filter by Impacted Services. I can see what I want to filter on, and I select it, then I select another filter, but instead of being an OR condition, its an AND condition. How do ...
When setting up a team's on call escalation policies, is it possible to notify a different team's on call rotation in an escalation?
I would like to customize the field mapping when creating a Change Request from a Problem in Service Operations Workspace (SOW).In Workflow Studio, I found the action “Create Standard Change Request” and confirmed that it defines the default field ma...
(On Interaction Table)In the Record Information contextual side panel of the User widget, a link labeled "Assigned Assets" is available, which correctly redirects to the User’s Assets related records list when accessed from the Interaction record vie...
Hi all, I'm looking to setup an event for a single score visualisation, but I'm running into issues getting it to open a specific list on the /list page within workspace rather than the /simplelist. The /simplelist page destination works when the v...
