[UI Builder] How to use multiple filters in PA dashboard?

Fernanda Maia F
Tera Contributor

Hello, everyone! 

 

I'm trying to create a dashboard with filters by UI Builder following the documentation.

With one filter it works fine.

 

But when I add the second filter, the other one is lost and displays "(unavailable option)".

Wich configuration am I missing?

 

FernandaMaiaF_0-1759343103128.png

FernandaMaiaF_1-1759343127132.png

 

 

1 ACCEPTED SOLUTION

Rachel49
Tera Expert

Hi I finally got a solution from ServiceNow that worked for me. When I was creating new Filters, I was duplicating them to quickly make more components. ServiceNow said that this duplicated the filter unique IDs as well for some reason. I tried making the filters individually (from scratch) and now it works as expected.

View solution in original post

9 REPLIES 9

Rachel49
Tera Expert

Just wanted to say that I'm having the same exact issue. If I come up with a solution, I'll let you know.

No solution yet - I opened a support ticket with ServiceNow and they are looking into it.

Rachel49
Tera Expert

Hi I finally got a solution from ServiceNow that worked for me. When I was creating new Filters, I was duplicating them to quickly make more components. ServiceNow said that this duplicated the filter unique IDs as well for some reason. I tried making the filters individually (from scratch) and now it works as expected.

Thank you.
I created new filters and it started working. We should not duplicate these filter components.

SNOLH
Tera Contributor

Oh my god, this is still an issue today. Thank you so much, I could not understand what was wrong..