Unable to access the Service Operations Workspace through UI builder

[varunkumar1]

Hi, 

I am working on related to Side panel options in the Service Operations Workspace.

I am following the link to access the Service Operations Workspace through UI builder as mentioned in the below 

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-operations-w...

But I am not able to see the "Service Operations Workspace" entry in the Experiences sections and it says security constraints preventing the records to view.

Any thoughts how can I access Service Opeartions Workspace from the UI builder.

[Maik Skoddow]

Hi @varunkumar1 

please go to table sys_ux_page_registry, open the record "Service Operations Workspace" and then use the UI Action "Open in UI Builder"

Maik

[AishwaryaS1]

@Community Alums @Maik Skoddow 

Service operation workspace widgets showing error:

I've made the changes to the service operation workspace using related script include from sys_ux_client_script_include and added two widgets in that SOW overview.

The widgets were successfully added in the SOW overview and shows the data as well.

But once clone has been done from prod to dev instance the service operation workspace shows error in dev instance.

Error was like: 

Exception while executing request: null. Exception while executing request: null Check logs for error trace or enable glide.rest.debug property to verify REST request processing. Contact your ServiceNow administrator for more information.

I've added the screenshot below.

[Community Alums]

Hi @varunkumar1 ,

So you don't have access to SOW.