We are trying to help users adopt the Service operation workspace because it makes there work easier. But 1 on of the things we hear is that when you make a list of your based of one of the standard list and you save it, but then you want to change ...
Hi Team, IN SOW, We have problem list where we have a section called fix tasks when we move state to fix in progress.When we clicked on new, its directly open a normal change record instead of change modal which asked which type of change we need (em...
For on-call scheduling, when the user selects the teams icon, is it possible to only show groups that have on call shifts? Similar to how shift cards display when you select On-Call Schedules?
Under audit workspace navigate to engagement.Under engagement entities related tab there.I am trying to add auditable units under entities we have entities tab.there is a option add auditable units.its not populating no records after clicking there.I...
I am trying to add auditable units under engagement we have entities tab.there is a option add auditable units.its not populating no records after clicking there.Is it required sn_audit.admin role ?
Hi Team, We have a requirement to exclude the Policy KB articles from Recommendations for both Incidents and Interactions in SOW.We are unable to identify where to update the configuration for exclusion of Policy KB articles from Recommendations for ...
Hi,With Zurich users are now able to create lists in the SOW and filter on catalog task variables. However, it does not seem possible to add these variables as columns.Am I missing something?
I am working on a ServiceNow Workspace and need guidance on passing values from a dropdown to a form.Requirement:I have created a custom table application that stores application details.In Workspace, I added a Dropdown component that displays the l...
How to create a variant from UI Builder for attached UX Macroponent I want to copy attached record InformationUX Macroponent Definitions | ServiceNow
Hi Team ,I wrote the script to import the file when we click the upload new version ui action (Knowledge table) in sow, and functionalites wise it is working fine file is attached too, however continue button is not working code : function onClick(g...
Hi,Is it possible to enable users in SOW to select any dashboard they would like to view, and not only the Overview or the IT Agent Dashboard?Does anyone know if this is feasible?This would allow users to perform everything within SOW without needing...
Hi everyone,We have the assigned_to field on the computer table and the change to this field wont show in SOW but it's showing in the legacy view. We are out of ideas how to fix it and the field is included in the activity filters...Anyone can help?
Hi Everyone,We’re facing an unusual issue in our ServiceNow instance: work notes are being duplicated exactly twice, but only for one specific user. This behavior is not happening for any other users or roles.Has anyone come across a similar problem ...
Live Chat - Remove Policy articles from the KB search within the chat Policy articles should not be searchable within the Live Chat /search-KB quick action or anywhere within SOW or AW.Articles that are INCLUDED for the /search-kb action: kb_knowled...
I have a client that currently uses xMatters for their On Call. Can this be used instead of the ServiceNow On Call application? Will it populate the Schedule calendar and Experts On Call? They are on the Zurich release.