We have requirement, where we need to show risk assessment ui action in normal change in service operation workspace. currently when we create a normal change in standard UI - the cycle is - New - Assess - authorize post assess we will be seeing requ...
is there possibility to configure AI Search Sources(external confluence content) in workspace or incident record or custom record as does for portal ? like a recommendations or agent assist or search as shown in attached screen shot ...please confirm...
Does anyone know how to hide or suppress the alert banner in Workspace from appearing? I'm using SOW as an example, but in practice, I have a configurable workspace with a list component. The use case is the same in both. I select a record and make ...
Good morning ServiceNow gurus.I hope my message finds you well. I need your help please. I can create new lists within the Service Operations Workspace and apply my filters.However, when i change those filters for something else and refresh the page,...
We need to hide the NEW button in the List view for the following areas RequestsItemsCatalog Tasks Assigned to you Assigned to your group
Hi, Within the SOW under related records, we have attached Knowledge. Knowledge articles can be added from Agent assist button.For RITMs you do not have a remove button if you accidentally add the incorrect article. (see below for RITM screenshot) Ho...
Is there a way to trigger the Agent Assist Search (searching KBs) in the Service Operation Workspace? Manually it works by clicking anywhere else but with ATF nothing works. I think I tried everything. Click Component on Save, on other Components, on...
Hi everyone, I’m running into a strange issue with Asset Workspace , and I would really appreciate some guidance. Problem SummaryUsers can see assets in the Asset Workspace list, but when they click an asset to open the form, they get: You do not hav...
While editing conditions to run an Incident Report (in Yokohama release), we are in need to import a list of 100+ numbers instead of entering them manaully. The list of numbers would be added to the Incident Conditions of "Description" "Contains" th...
We recently upgraded to Yokohama Patch 4, and now our users in Service Operations Workspace can no longer create Requests from Interactions that are submitted by the Walk-Up kiosk. The Assignment Group that our technicians are using includes the Role...
I had a list created using UI Builder.When I click on the records in this list, it opens the SOW, but I want it to open in the classic view.Is this possible, and how do I redirect to the classic view?
Dear Community, I would like to know if Playbook are available in the Side Bar of SOW? I can use it in incident form as a new tab when the condition for playbook match. But I have nothing in the Side Bar (Playbook icon is displayed). I'm wondering if...
The template we are creating will apply 1 task per Phase.Such task should be automatically assigned to a groupThe Assignment Group should be mandatory from creation.The Assigned to will be mandatory for all task States other than Open.If task is save...
Is there any automated testing available or planned for Service Operations Workspace? This would help speed up and reduce time taken for testing ServiceNow releases, patches and module updates. With the move toward the Workspace I am hoping the ATF i...
I'm working on transitioning our teams over to Service Operations Workspace and have been asked to look at Dashboards. When clicking the Dashboard icon, the SOW always defaults to the IT Agent Dashboard. I have been asked to change the default dashb...
