Using Dashboard as Homepage OR Service Operations Workspace

[Chris D]

Our plan was to use the Service Operations Workspace landing page as the standard ITIL user homepage, but in a recent sneak preview of SOW, we've gotten feedback that some ITIL users would prefer to continue using their (custom) dashboard as their homepage. (Technically it's their most recently used dashboard, but if you never open others, you effectively have your own homepage.) I think most would be fine/indifferent about their homepage changing to SOW, but it could understandably be a negative for some power users who have well-crafted dashboards tailored to themselves...

Is there any way to default ITIL users to SOW but allow some users to continue using their (most recently opened) dashboard?

I see from this post Solved: Platform analytics dashboard as homepage. - ServiceNow Community that the my_home_navigation_page user preference can be used to set individual user homepages, but I have a feeling that this is not going to work with the "SOW Landing Page" Homepage Destination Rule that's needed... (If it does work, is there an ootb way for users to set this preference themselves...? I suppose it'd be a simple Virtual Agent topic to do so if needed...)

Maybe another option/compromise, is there a way to have a user-configurable element in the SOW Landing Page? i.e. a mini configurable dashboard within a workspace? Or even just a user-swappable report widget?

[Pradeep Thipani]

Hi @Chris D ,

Below article might help you!

https://www.servicenow.com/community/developer-forum/adding-a-custom-classic-ui-dashboard-to-the-ser...

You can restrict OOB landing page and custom dashboard to users based on applicability.

Thanks,

Pradeep

[Chris D]

Thanks for sharing!

The post you shared had a reply that expressed concerns about using the legacy dashboards on the landing page... we are planning to migrate to Platform Analytics dashboards next year so maybe there's a more native integration with those dashboards and Workspaces (besides just an iFrame)...?

As far as the Audience mentioned to restrict visibility to landing pages, I suppose another option then could be to have a custom Audience with - or exclude from the existing Audiences - a "Dashboard Homepage" group that users can get added to if they'd like.

What I didn't mention in my main post is that - at the same time we intend ITIL users to use SOW as their home - we're planning to non-ITIL users to the default* Next Experience home (now/nav/ui/home) as well. So if we excluded certain ITIL users from the SOW Landing page Audience, then they'd just get the non-ITIL home page, not their dashboards... 😞

*but configured to show their requests/incidents instead of their work

[Chris D · Accepted solution]

Wow, this seems like a silly easy question in hindsight now that I realized this exact functionality - users being able to set their homepage (to Dashboards or anything else) - is offered ootb!

Configure a user-selected start page (servicenow.com)

Tl;dr set the following property to true: glide.next_experience.user_selected_landing_page_enabled (you may need to create this property if it doesn't exist.