When select Service it does not auto fill Assignment group in Service operation worksapce.

[prash4]

I am working service operation workspace and having issue with service.

in standard(UI) in normal change while entering service it auto fills related assignment group same functionality should happen in service operation workspace while creating a normal change, how do i achieve it?

could someone help me with step-by-step process or point to navigation where should i configure?

[Chaitanya ILCR]

Hi @prash4 ,

find the client script which is populating the Assignment group with service

and check whether the Global checkbox is checked (if not check it)

and check whether the UI type is set to all or not( if not set it to ALL)

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Ankur Bawiskar]

@prash4 

is this an OOTB process or custom one?

Identify the client script and ensure it runs for all the views.

Simply check Global checkbox so that it runs for native and also workspace view (sow)

If my response helped please mark it correct and close the thread so that it benefits future readers.