Why agent assist return 0 when I search some words?

Lisa71
Tera Contributor

Why agent assist return 0 when I search some words? I can view these words in the search scope (e.g. incident, KB), I heard it's because it's in the stop word table or stop index table? Is it true? Will the stop word table change as well? How shall we know the logic for the stop table changing frequency/what kind of words will be added? If a user doesn't have permisison to these two tables, how should he/she know whether the 0 return result is caused by stop word or not? Thanks. 

ts_stop.list

ts_index_stop.list

1 REPLY 1

mattlloyd
ServiceNow Employee
ServiceNow Employee

Hi Lisa,

Please create a ServiceNow support case as someone might need to have a look at your instance to be able to provide some advice on what to look at and what to do next.

Regards

Matt