How to Add "Requester information" tab on the Contextual side panel for incident in SOW

Yanping Guo1
Tera Contributor

‎03-18-2024 10:42 AM

"Requester information" tab is on record Interaction. Is it possiable to add this tab on the Incident record? It shows: Requester has recent incident created in last 7 days?

 

Or if it is possiable that I can add "Requester has recent incident created in last 7 days" in Record Information for incident?

 

Thanks

 

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Haseeb-Ahmed
ServiceNow Employee
ServiceNow Employee

‎03-19-2024 08:15 AM

Hi @Yanping Guo1 ,

There is work going on to include recent incidents/interactions in the incident's record information tab, it will be available in SOW5.0 which will be released in May 2024.

 

Please mark it helpful, if it answers your query.

Thanks,
Haseeb Ahmed