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Workspace - UX list created but only showing for admins users

bgmoreira
Giga Guru

Can someone help me? The lists in my workspace only appear for administrator users.

 

Example of the issue : 

 

bgmoreira_0-1777323857408.png

 

I created the category(sys_ux_list_category) and the lists (sys_ux_list).

 

bgmoreira_1-1777323917854.png

I created the audience (sys_ux_applicability).

bgmoreira_2-1777323969823.png

The property is active in the table. (sys_properties)

bgmoreira_3-1777324025369.png

I configured the applicability list. (sys_ux_applicability_m2m_list)

bgmoreira_4-1777324081342.png

The test user has the role configured to access the workspace and lists.

bgmoreira_5-1777324157436.png

But , f I log impersonater with the user, I can access the workspace normally, but the lists don't appear.

bgmoreira_6-1777324272785.png

 

Has anyone else had this problem or would have any help to share with me? My instance is running version yokohama-12-18-2024__patch12-hotfix1-02-06-2026

 

thank you so much.

2 ACCEPTED SOLUTIONS

Ankur Bawiskar
Tera Patron

@bgmoreira 

is this a custom workspace?

check these KBs

List view in Custom Workspace in not loading for non admin users 

Custom Lists Not Displaying in New Workspace for HR 

Lists are not loaded in new workspaces (Blank Page) 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

bgmoreira
Giga Guru

in my case, a need get the role "canvas_user" to user example to can read the ux_list .

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@bgmoreira 

is this a custom workspace?

check these KBs

List view in Custom Workspace in not loading for non admin users 

Custom Lists Not Displaying in New Workspace for HR 

Lists are not loaded in new workspaces (Blank Page) 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

bgmoreira
Giga Guru

in my case, a need get the role "canvas_user" to user example to can read the ux_list .