I have a product offering catalog, I want to view it on service portal.

[MalayanurKR]

I have a product offering catalog, I want to view it on service portal.

I have created a new category as per my project needs which do not fall under any of the OOTB service catalogs. How can i attach the product offering  category to service portal and also how can i reuse my product offering to display on service portal for ordering .?

[Satoshi Abe]

Hi @MalayanurKR 

Did you mean the product offerings you work on are based on Sales and Order management application?

If yes, this product offerings are used when a customer purchase a product offering. Additionally, ServiceNow doesn't provide to reuse a  product offering in customer portal at Xanadu.

However, I hope this function will be applicable for future release.

[MalayanurKR]

So Should i create another Product Offering just to display on service portal?

[Satoshi Abe]

@MalayanurKR 

yes. you need to create an additional service catalog item to show a product offering in customer portal in Xanadu.

[abhi159]

@MalayanurKR  go to navigation search portals

under service portal open portals.

select service portal and in related list tab catalogs  click edit button 

select your created catalog.

after that it will reflect in service portal 

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