Meet the Zurich release: Where intelligence meets innovation

Zurich release: The platform just leveled up. Experience agentic AI.

I'm excited to announce the ServiceNow® AI Platform Zurich release, available to all customers today. This marks the completion of our first cycle of alphabetically named releases, which began in 2012 with Aspen. It also reflects our continued leadership in workflow automation and sets the stage for what comes next.

Since Fred Luddy founded ServiceNow, we’ve stayed true to our platform-first approach to give organizations the speed to move with confidence, the simplicity to build applications without barriers, and the power to transform their business at scale. Each release from Aspen to Zurich has carried that momentum forward.

Today, we’re taking the next step to enable customers to operationalize in this agentic era. The pace of technology has never been faster, and businesses need trusted AI that drives tangible business outcomes.

That’s the heartbeat of this latest release. It's a bold reimagining of what's possible when human ingenuity meets machine intelligence—designed to help organizations accelerate their innovation, safeguard what matters most, and unlock the full value of agentic AI.

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Transforming any employee into an app creator

With the Zurich release, we’re empowering teams to build, iterate, and deploy faster than ever—helping them turn ideas into production-ready applications without needing to understand ServiceNow architecture.

Autonomous AI agents are fundamentally changing how enterprises develop software. AI is doing much more than just assisting. It’s driving decisions, building interfaces, connecting systems, and adapting to business logic in real time.

At the heart of this revolution is our new Build Agent, an autonomous AI developer that works alongside your team to help create applications through conversational prompts. Think of it as “vibe coding” translated to the enterprise—backed by the architecture, governance, and data of the ServiceNow AI Platform. Imagine:

Build Agent enables speedy creation, modification, and management of custom applications through natural language interactions.

Supporting this intelligence is our new developer sandbox environment, which enables truly scalable concurrent development with sophisticated version control. Together, these innovations dramatically reduce the time to implementation.

Security to scale AI with confidence

In a world of escalating threats, organizations must take a security-first approach to manage their growing AI footprint. The Zurich release introduces a comprehensive, built-in security framework that safeguards your most valuable assets without impeding innovation.

ServiceNow Vault Console represents a single source of truth for AI-driven security and privacy, unifying Platform Encryption, Data Privacy controls, Zero Trust Access, comprehensive Log Export, and Code Signing into one seamless experience. It provides guidance and offers recommendations to classify your data and understand usage and impact.

Our new Machine Identity Console brings unprecedented visibility to the often-overlooked world of nonhuman identities that represent growing attack vectors—bots, automated processes, and API integrations using machine identities. It can flag outdated or weak authentication methods and provide clear steps to strengthen your security.

Asset Audit Response completes the picture with intelligent monitoring, regulatory audit guidance, and traceable workflows that detect and respond to suspicious behaviors before they become breaches.

Asset Audit Response extends the value of asset management in financial services organizations through a growing set of out-of-the-box capabilities targeted at regulatory compliance.

AI as a teammate, not a tool

The future of the agentic enterprise belongs to organizations that seamlessly blend human expertise with AI capabilities. The Zurich release brings together process insights and execution on one unified platform, setting a new standard for how organizations can create autonomous workflows.

To bring this vision to life, we’ve embedded context-aware AI agents within agentic playbooks.

A traditional playbook is a structured sequence of steps based on predefined business processes. An agentic playbook eliminates the need for manual input and completes tasks in seconds. It’s designed to automate and streamline workflows by embedding AI into the trusted framework––a quantum leap in automation for consistent, repeatable workflows.

In tandem, the Zurich release introduces seamlessly integrated Process and Task Mining insights to illuminate hidden inefficiencies across your organization––revealing opportunities invisible to the human eye. These capabilities enable true end-to-end understanding of how work gets done, analyzing task execution and improving usability for business stakeholders.

Process Mining provides organizations with data-driven insights to make informed decisions about streamlining operations, improving efficiency, reducing costs, and ultimately achieving better business outcomes.

The future unleashed

The ServiceNow AI Platform Zurich release is a cohesive vision of enterprise transformation made real. By unifying intelligence, development acceleration, and advanced security, we've created the foundation for your next breakthrough.

This is where human potential meets technological possibility. ServiceNow is where your business transformation story begins.

Find out more about the latest innovations in the Zurich release.