A step by step guide to debugging slow transactions This is a quick walkthrough of one approach to identifying the source of slowness in a ServiceNow transaction. In this example I have deliberately configured a slow query in the service portal a...
I often encounter two distinct but related scenarios where I either need to change a reference qualifier on a variable in a single-row variable set, but only for a certain catalog item, or I cannot set a reference qualifier to what I want (what I rea...
Hello Everyone, Thanks for taking the time to view my article. Searching the community you can see there is no shortage of posts on how to create Approval Reminders. There are different ways they can be send out using like a scheduled job, the workf...
The setRedirectURL() function does not work in the Portal, as documented here. If your page has a form widget for example, any redirects you built into you UI actions will fail - the portal just stays on the page after submission. We've found a way t...
Here's a nice simple solution to the challenge of allowing multiple currencies in the Service Portal First, set up a couple of fields... Currency -- reference -- fx_currency -- add a default value Amount -- string If you'd like your currency to incl...
This article will help you enable and configure Google custom search integration in order to make your ServiceNow public articles accessible from external search engines. 1. Request Google custom search integration plugin Currently, this plugin is on...
States can be rendered as similar to native ServiceNow forms on Service Portal: Note: This article covers the configuration instructions related to Share Project "Stage/Process Formatter on ServiceNow Similar to native forms" How to configure ? St...
This article is about reopening an incident from Service Portal. Steps: When anyone resolve Incident It will send Email to End User / Caller with the link of Incident (Service Portal) to reopen it.End user who receive email If he has role then link ...
SERVICENOW IS NOT SNOW. why everyone in the world who uses servicenow as SNOW which is COMPLETELY WRONG. Visit... https://youtu.be/3662E6LOqYk
Create your first UI Experience Before we start, I would like to explain little about what the experience and UI Builder is. As part of Quebec release, Servicenow has introduced UI Builder as part of Now experience framework. It is easy to use UI bui...
Multi-factor authentication is a good way to ensure you know the identity of your users as they not only need a userID and password they also need access to their mobile phone (or tablet), giving you a high level of confidence that they are who they ...
Responsive Email Templates for Mobile & Desktop A Responsive Email Template Design is about how you can send an Email/Notification to the End Users that can appear based on the Device i.e. Desktop/Mobile. It gives a proper look and feel on all your d...
This Article helps you in getting the complete activity logs from a record that includes work notes & comments with a command. You can use this in different ways on tables that are extended to Task i.e. Incident, RITM etc., Sample Code: var j = new ...
Syntax Editor Macros... One of those things that you don't realize you miss until they're gone. And unfortunately in the Service Portal Widget Editor there is currently no support for them, so I created a small script to enable Syntax Editor Macros i...
Have you ever been frustrated by the two-step order process having a field called requested_for that you can't set from your catalog item? Sometimes you want the person an item is requested for on your form simply so you can set other options like th...
Overview After our first post Troubleshooting and Debugging - User Access Application in this series, we would like to share with you a tool that helps in answering a very common set of questions on the Now Platform like 'Can I get the same access ...
The Washington DC release has a lot of new features. One of my favorites is 'Playbooks For Portals.' This feature enables the playbook experience on portals for end users. Imagine having a record producer for complex user cases, such as an app...
Use Case:When planning the ServiceNow program, whether it involves a greenfield or brownfield implementation, what key elements should be prioritized and prepared for in order to ensure readiness? Description:I have observed that many individuals p...
Hi All, I had hard time recently to find a solution to redirect to URL when user clicks on a Server Side UI Action on Service Portal in scoped application. Basically what i was trying to achieve is to create a UI action which copies the existing rec...
Paris is the Capital of Fashion. Its style is simple, and nothing extravagant. In this A Day in Paris series, I take you to a UX improvement in Paris that offers consistent layout and flexible configuration options. This feature will make Service Por...
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