Paty Montesinos
ServiceNow Employee
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8 hours ago
Unlock the Full Power of Your ServiceNow Platform with Dynamic Guidance
Platform Academy Session | Platform Owners • Process Owners • Fulfillers
Are your users struggling to self-serve? Spending too much time searching for answers outside the platform? Submitting repeat support tickets for the same issues?
Dynamic Guidance changes all of that.
Join us for this Platform Academy session, Thursday June 4th 2026 at 9:00am PST, where you'll discover how ServiceNow's voice-native guidance capability eliminates the friction between your users and the outcomes they need — without ever leaving the page. Dynamic Guidance hears what users ask, sees what they're doing, and walks them through it step by step.
Why this matters: the adoption problem
Fragmented help and platform complexity are the two biggest barriers to adoption on ServiceNow today. Users face:
| ⚠ Static, Fragmented Help | Outdated, disconnected guidance that doesn't match where users actually are in their workflow. |
| ⚠ Search Fatigue | Users leave the platform to find answers — bouncing between docs, forums, and support channels. |
| ⚠ Declining Productivity | Higher support costs, stalled adoption, and poor time-to-value as users struggle to self-serve. |
The result: low feature adoption, repeated support tickets, and poor time-to-value.
What is Dynamic Guidance?
Dynamic Guidance is a voice-native guidance capability built directly into the ServiceNow platform. Using natural voice conversations, it onboards users and helps them navigate ServiceNow capabilities in three powerful ways:
|
🏎 Walkthroughs Step-by-step guidance to learn new processes |
📋 Instructions Contextual help for any practice or workflow |
🔍 Information Instant answers about anything you see on screen |
What you'll learn in this session
We'll walk through real use cases showing Dynamic Guidance in action — from onboarding new fulfillers to guiding process owners through complex workflows. You'll walk away knowing how to:
- Deploy Dynamic Guidance to reduce onboarding time and support ticket volume
- Configure walkthroughs, instructions, and contextual help for your specific workflows
- Maximize time-to-value for every user on your platform
- Drive feature adoption across your organization without increasing support overhead
This session is built for you if you are a...
| 🏢 Platform Owner | You want to accelerate feature adoption and reduce support overhead across your user base. |
| ⚙ Process Owner | You need a smarter way to guide fulfillers through complex workflows and process changes. |
| ✅ Fulfiller | You want to work faster and more confidently — without tab-switching or searching for answers. |
Stop letting static, fragmented help hold your team back. Come see what it looks like when your platform actually talks back.
📌 Space is limited — register today and bring your team.
© 2026 ServiceNow, Inc. All Rights Reserved. Forward-looking statements in this session represent product direction only and are not a commitment to deliver specific features or functionality.
Interested in more resources?
Looking for more on Adoption Services and Dynamic Guidance? The Adoption Services Hub is your go-to destination for resources, best practices, and the latest updates to help you drive adoption across your ServiceNow platform.
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