Help us improve our ITSM documentation!

I'd love to have you involved in our next research project to help us build a better ServiceNow product documentation experience for all ServiceNow users. It would be great if you'd consider signing u...

Tag automation, hidden in plain sight

Understanding Tags in ServiceNowTags are versatile identifiers that can be attached to almost any record in ServiceNow. You can access them through list views or directly within forms, making them inc...

Platform Analytics Academy - February 19th, 2025 - Platform Analytics Migration Center

The Platform Analytics Academy session on migrating to Platform Analytics took place on February 19th, 2025. During this session, we discussed how the Yokohama release and the Platform Analytics Migra...

ServiceNow RaptorDB Migration Frequently Asked Questions

Q: How many variants of RaptorDB are currently out there? A: Currently we have two variants available for customers - Standard and Pro which has different Q: Do I need to do sub prod testing?A: Servic...

Platform Fundamentals Academy - December 19th, 2024 - Unlock Platform Fundamentals 2024 in Review

On December 19th, our Platform Fundamentals Academy offered a comprehensive recap of the key sessions, features, and use cases shared throughout 2024. Whether you were looking to refresh your knowledg...

Using a Cloning Plan to Ensure Successful Clones in ServiceNow

Cloning a ServiceNow production environment to replicate its state across lower environments is a critical operation that ensures your testing, development, and training environments are as close to p...

First Ask "Why?"

Here in the ServiceNow community, we’re all technologists at heart. When we’re approached by the business with a new feature request it’s tempting to jump straight into our comfort zone, to the fun pa...

ServiceNow’s Greatest Competitor is ... Microsoft Excel

If there’s one thing I’ve learned as a ServiceNow platform owner, it’s hard to get people to migrate away from their comfort zone and onto ServiceNow - and that comfort zone is Microsoft Excel. It’s t...

Organizational Change Management – Yes, but … How?

I’ve written elsewhere about how critical Organizational Change Management is for the success of your ServiceNow initiative, and I’ve seen personally the difference made by focusing on user adoption. ...

Successful ServiceNow Implementations Focus on the “A”

As ServiceNow practitioners—developers, architects, and platform owners—most of us have technical backgrounds. We’re in this field because we love technology and the possibilities it brings. Unfortuna...

Data Certification plugin - Planned for deprecation

1. What is Data Certification?Data Certification manages scheduled and on-demand validations of data in CMDB and non-CMDB tables. 2. Where can I find relevant documentation?Data Certification (service...

The unmatched sys_id

In my previous blog post, we discussed what a sys_id is or is not and debunked a couple of widespread myths. Upon reading it, you could get a false impression that the sys_id had no more gotchas in st...

Flow Designer - Use "Ask for Approval" like Group Approval in Workflow

First you will want to review the Ask for Approval Action from Flow and Scripted Approvals. Use Cases: I need to gather approval groups from the CIs in the Affected CI list and generate approvals for ...

Administer data sources for ServiceNow Instances.

CapabilityFunctionUse CaseExampleInstance Data Replication (HLA)Allows for the replication of data across multiple ServiceNow instances.Used for high availability and disaster recovery scenarios, ensu...