Ask the Experts: UI Builder

Building a Custom Stopwatch in UI Builder — Live from Platform Academy  In this special Platform Academy “Ask the Expert” edition, we go hands-on with the brand-new Component Builder in UI Builder, p...

Platform Academy: Unlocking the Power of Controller Building in UI Builder

This week’s Platform Academy session brought an exciting deep dive into one of the most powerful tools for building modern, scalable experiences on ServiceNow: controller building in UI Builder. Led b...

Crafting Clarity: Customizing Now Assist Analytics

 Mastering Now Assist Analytics: The Admin’s Guide to Unlocking AI Insights in ServiceNow As ServiceNow continues to expand its AI footprint, understanding how your organization uses those capabiliti...

Ambiguous query detection

Are you fluent in GlideQuery or are you rather a stanch adherent of the classical GlideRecord like me? As I touched GlideQuery for the first time, I found out something interesting about how it treats...

Building a better Agentic Workforce product experience at ServiceNow

Are you a Service Desk Manager (or similar role)? We’re looking for customers to share their insights on how we can create a better experience for managers and agents in blended human–AI teams. By joi...

Help us build a better Agentic AI product experience at ServiceNow

We'd love to have you to participate in a research study on Agentic AI implementations within ServiceNow's platform. As an implementation partner helping customers deploy and optimize these solutions,...

Platform Academy - July 22nd, 2025 - Prompt Engineering for Automated Tests Creation

Prompt Smarter, Not Harder: A Developer’s Guide to AI-Powered Test Generation in ServiceNow If you’ve ever lost a weekend to manual test setup before a ServiceNow upgrade, you’re not alone. The releas...

Platform Academy - July 17th, 2025 - Building workflows to be used as tools in AI Agents

The ServiceNow Platform Academy recently featured a packed session exploring how AI agents and workflow automation work hand-in-hand. Victor and Lisa shared a comprehensive look at designing intellige...

Platform Academy - July 15th, 2025 - Code Signing

Unlocking Platform Security with ServiceNow Code Signing If you’ve ever worried about unauthorized scripts running in your ServiceNow mid server or want tighter control over what gets deployed to prod...

Integrating ServiceNow Virtual Agent with Microsoft Teams Using a Microsoft 365 E5 Sandbox

Note: For an alternative path on the same integration: the self-configured bot, integrating Now Assist in Virtual Agent (NA-VA) and AI Agents with the Microsoft Copilot Custom Engine Agent, refer to t...

Platform Academy - June 12th, 2025 - Less frustration, more innovation with ServiceNow Studio

All-In-One Development: Why ServiceNow Studio Is a Game Changer for Developers If you’ve been a ServiceNow developer for any length of time, you probably know the feeling of bouncing between different...

Platform Academy - June 24th, 2025 - Mobile Lessons learned from the field: What we heard at K2025

Lessons from the Field: Going Native with ServiceNow Mobile After Knowledge 2025 At Knowledge 2025, one thing was clear: most customers are still figuring out their mobile strategies. Whether you're e...

Platform Academy - June 26th, 2025 - Continuous Authentication with Zero Trust Architecture

Reinforce Your Security with Continuous Authentication and Zero Trust in ServiceNow If you're responsible for platform security, especially in regulated environments, you've probably faced the limitat...

Platform Academy - July 1st, 2025 - How (and why) to make your notifications subscribable

How to Make ServiceNow Notifications Subscribable Notifications are one of the most useful—and most frustrating—features in any platform. Too few, and you miss critical updates. Too many, and you’re d...