First Ask "Why?"

Here in the ServiceNow community, we’re all technologists at heart. When we’re approached by the business with a new feature request it’s tempting to jump straight into our comfort zone, to the fun pa...

ServiceNow’s Greatest Competitor is ... Microsoft Excel

If there’s one thing I’ve learned as a ServiceNow platform owner, it’s hard to get people to migrate away from their comfort zone and onto ServiceNow - and that comfort zone is Microsoft Excel. It’s t...

Organizational Change Management – Yes, but … How?

I’ve written elsewhere about how critical Organizational Change Management is for the success of your ServiceNow initiative, and I’ve seen personally the difference made by focusing on user adoption. ...

Successful ServiceNow Implementations Focus on the “A”

As ServiceNow practitioners—developers, architects, and platform owners—most of us have technical backgrounds. We’re in this field because we love technology and the possibilities it brings. Unfortuna...

Data Certification plugin - Planned for deprecation

1. What is Data Certification?Data Certification manages scheduled and on-demand validations of data in CMDB and non-CMDB tables. 2. Where can I find relevant documentation?Data Certification (service...

The unmatched sys_id

In my previous blog post, we discussed what a sys_id is or is not and debunked a couple of widespread myths. Upon reading it, you could get a false impression that the sys_id had no more gotchas in st...

Flow Designer - Use "Ask for Approval" like Group Approval in Workflow

First you will want to review the Ask for Approval Action from Flow and Scripted Approvals. Use Cases: I need to gather approval groups from the CIs in the Affected CI list and generate approvals for ...

Administer data sources for ServiceNow Instances.

CapabilityFunctionUse CaseExampleInstance Data Replication (HLA)Allows for the replication of data across multiple ServiceNow instances.Used for high availability and disaster recovery scenarios, ensu...

What's so unique about the sys_id?

What is a sys_id? This question is a no-brainer, right? It’s the 32-character long gobbledygook that consists of random numbers and letters and uniquely identifies every record in every ServiceNow ins...

The default of the default value

What I particularly like about the ServiceNow platform is that even having dealt with it for as long as 15 years, you keep learning new things all the time. As I was working on my post about reminders...

A (user-)friendly reminder

Many processes involve notifications that remind participants about an outstanding action. They are preconfigured by an administrator and are triggered by specific events in the record’s life cycle. I...

Guide to Installing ServiceNow On-Premise

ServiceNow is primarily a cloud-based platform, but there are scenarios where an organization may opt for an on-premise installation. This could be due to regulatory, security, or customization reason...

Platform Fundamental Academy - August 15, 2024 - Simplifying Store Upgrades with the Batch Installer

Platform Product director Adam Stout showed us how to automate the installation and updating of plugins using a CI/CD spoke and a flow. This technique can be used to initiate the installation of multi...

ServiceNow Creator Studio Demo with Jerry Wong

Hello Everyone, Link to visit podcast on YouTube again: If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL Best Regards, Prashant Kumar (LearnIT) YouTube Cha...