Magic of Tables in ServiceNow

[raprohaska]

The NOW platform is completely driven by the database. When configuring and customizing your ServiceNow instance, you will be adding and modifying data in the database. Even changes to the database go through this same mechanism, both at the table level and column level. This video goes through the basics of tables within ServiceNow and highlights "quick-to-market" capabilities when building tables in the system. This includes basic CRUD forms (create/read/update/delete), Service Portal forms, and REST/SOAP APIs. We will cover field types at a high level with more details to come in future videos. Lastly, tables can extend the attributes and functionality of other tables. For example incident/problem/change are all extended from the Task table AND the CMDB (configuration management database) has many tiers of extension.