Ability to interpret Hashed IDs on User Experience Analytics Dashboard or Other Table

[Bridgette Weiri]

Hello, 

I am reaching out to see if anyone has a solution for a report requested from my team. We need a report showing a specific manager's direct reports with their associated ServiceNow logins and durations of the time logged in. The closest solution I've found was the User Experience Dashboard, but the users names are not listed, only their hashed IDs. I was able to pull the data into Excel and use VLOOKUP to match the user names with hashed IDs. Do you have any alternative ways I can do this without having to pull into Excel? Is the User Experience Dashboard data recorded in a table where I can create my own report from? 

Thanks for your help, 

Bridgette Weirich

[Ravinder Shanka]

Hi Bridgette, 

Any solution you found for this? 

[JT8]

Hi Bridgette!

That's a great question.

I am curious if anyone from ServiceNow team could shed some light on recommendations?

It is certainly possible to script and customize a solution to accomplish something like this, but since ServiceNow went through the trouble to hash / not reveal this data, I generally pause in such scenarios...