Hello Team, Does anyone know how to add action buttons when you open a Knowledge article in Agent Workspace for example like this:
Thank you.
Yes, the default actions are UI Macros as the button itself is designed in the Macro.
So you can create a new UI action button for 'Flag Article' by using same logic of UI macro and display it on Workspace.
For 'Create Incident' I think there are already UI action buttons, so you can modify them and use it on Workspace or create a new button with the same logic.
Please hit correct if this resolves your issue.
Thank you
Nitin
Hello
Please search and click for UI Action in the left navigation search and the list of buttons appear on the right side of the pane.
Open the UI action which you would like to display on the Workspace. Scroll down to the bottom page of the button and Under 'Workspace' tab, check the 'Workspace Form Button' so it appears on workspace view.
Please hit correct or helpful if this resolved your issue.
Thanks
Nitin
Thank you Nitin. When you select 'Workspace Form menu' - do you need to add a client script, for the UI action to appear?
The action buttons in the default Knowledge articles - are they UI actions? example:
