add approval button to RITM form

[lisac]

Is it possible to add an Approve & Reject button to the RITM form?

[mayurkamble]

Hi Lisa,

Yes it is possible to add.

You can use UI actions for that. There are some UI action available even for that activity by default in your instance.

But you will have to do the rest of the configurations as well accordingly.

Please let me know if you face any issue.

Regards,

Mayur

[Pradeep Sharma]

Hi Lisa,

You can create UI action button and make sure your script part should handle logic of marking respective record to approve/reject as per action triggered.

http://wiki.servicenow.com/index.php?title=UI_Actions

[Chuck Tomasi]

Hi Lisa,

You can do this. I am correct in assuming that you want the button only presented if the current user is in the list of approvers and if they click either of those, it will update their corresponding approval record? It's possible. It would take a bit of scripting, but definitely possible.

The challenge is going to be when that person has multiple approvals for the same RITM (or other record). Which do you approve? They may not necessarily agree to all of them.

An easier way would be to show them the right-click option on the list of approvers so they can approve the correct one from the related list without drilling through to the underlying record.

UI Actions - ServiceNow Wiki

[lisac]

The reason that we need these buttons is that a SS user will be clicking the RITM link to view the RITM details and they don't want to go back to my approvals list to approve.