Representing Shared IDs in the CMDB?
Hello, we are reimplementing SN and a question keeps coming up about how to represent Shared IDs in CMDB. We don't see an OOB class. How have others approached this?
Forum Posts
Resolved! Update Version: Permission
I need to see which roles have the permission to update a new version of incident form. (A user has made an update to the incident form through an update set, I need to check which role gave user the permission for that update).
LDAP - Computer table
We are using Service Graph connector for SCCM for the computers but when the device is deleted from SCCM the device remains active (Operational) in the computer table. we are trying to automate this part so we don't have to do this manually or just r...
Resolved! How to make a report open in HR Agent Workspace UI
Hi all, Currently I have created a report that when you click it, it opens the filter in the Classic UI and not Workspace. In the drilldown view filter I added HR Workspace but that didn't do it, any ideia how can I achieve this? Thanks.
Resolved! Script Includes - Question Choices in variable type Select Box are not copied
Hi All, We have a UI action that copies the Catalog Item. This part of the referenced Script Includes is responsible to copy variable and its question choices. All Variables are copied, but not always its Question Choices. For variable type Multiple ...
Field decorations / Reference contributions not working for certain (reference) field
Hi,I have a working UI Macro on the incident form which sets the assignment group field to the support group of the currently selected CI.When I add it as field decoration / reference contribution to for example the customer (reference) field, it sho...
How to add a Search Resource record (cxs_search_res_config), without the maint role?
I want to extend the related Search function on a incident with possible related requested Items.Problem I have is that I am not able to add a new search resource on Additional Resource Configuration related list on the Incident Deflection Search Con...
Resolved! Record producer received empty records from notification
Hello,I have a Record Producer that receives the survey number from a notification button. The button sends a URL, for example:https://exampledev.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=84178ca0fb58625014a0f0ff5eef...
Edit list layout in SOW
How do I edit the list layout of these for the donuts? I want to change them globally rather than just on a user basis.
Resolved! Why Is the 'INSERT_OR_UPDATE' Action Not Captured in the Update Set for a Newly Created Variable?
I created some variables for a new form. After deleting variable A, I can see that the deletion is captured in the update set with the action 'DELETE'. However, the action 'INSERT_OR_UPDATE' for variable A is not captured in the update set. Does anyo...
Resolved! In-line .PDF display in Knowledge
Still waiting on some way to natively display .PDF files within a knowledge article. I know there used to be an app on Share that would handle this, but I'm not finding it anymore (and I think it got deprecated). Currently, I'm having my user base ...
Resolved! How to add users in a list collector as approvers in a flow
Hi, I have a list field in a table which stores the list of owners (references user table). Im looking for a way to add all the members in this list field as approvals for an RITM in the flow. I've looked at some community pages where the suggested s...
Resolved! How to use Alternate Approvers in Servicenow
Hi Team, We have a custom table and flow written for approval and its working fine. Now we want to use alternate approvers over here. Can someone tell how to achieve this?Note my custom table does not extend task table
Resolved! Cannot remove roles for users that are "inherited", but the Role Inheritance Map shows no parent for the role.
We are preparing to deploy CSM. An update set was pushed from dev to test. Now a large subset of users have been assigned the following roles: snc_externalsn_apptmnt_booking.appointment_booking_usersn_customerservice.customersn_esm_usertask_activity_...
