Resolved! How to get assign to name from Task_sla table dot walking for reporting purpose
How to get assign to name from Task_sla table dot walking for reporting purpose
Forum Posts
Resolved! Parse Nested JSON
Hello, I am looking for a script to get values of Security Zone attribute from Security Zone Cache node and CI attribute from Configuration Items node in below sample JSON payload. Based on below sample JSON payload, script should return Security Zo...
HTML Template pdf generator
I am trying to generate a dynamic report to pdf, but right-side notes or comments column words are getting cutoff. How can I make everything visible in the pdf?
Resolved! How to list out the users with no roles ?
How to list out the users with no roles just like (Abel Tuter) in servicenow Learning Platform?
Enabling AI Search for a Catalog Item
Hi, I have a requirement to enable AI search for a Specific catalog item, and it's not a record producer. I already enabled it for a record producer, but I'm unsure how to enable it for a catalog item.Can someone please guide me on this? Thank you in...
Resolved! ServiceNow Fundamentals: Three Types of Notifications in the ServiceNow Platform for Administrators
In this article, I will be discussing the different types of notifications in ServiceNow. ServiceNow notifications are a key feature used to keep users informed about important updates and changes within the ServiceNow platform. They help ensure that...
Resolved! Activate plugin via script / automatically
All, is it possible to activate a plugin via script, e.g. set the value of com.glide.service-portal.knowledge-base from false to true. If not, is there another way to activate it automatically, so the activated functionality is a available with the...
GlideEncrypter deprecation - Replacement in Flow designer script?
Hi, Since GlideEncrypter is being deprecated, we're looking for alternative methods to decrypt a password string generated using the 'Generate Random Password' spoke action in the Flow designer. Currently we're using:var encr = new GlideEncrypter();v...
Update Image to Table using Record Producer
Hi all, I’m having trouble with a Record Producer in ServiceNow. I'm trying to update an existing record in the table A with both a string field and a image field. However, the string gets updated but the the image is not updating in the existing rec...
Admin unable to view a database view
I have created a simple DB view configured as follows:Table: Metric Data [sn_grc_metric_metric_data]Where clause: NoneLeft join: FalseView fields:valueWhen I click "try it", it returns as follows. However when I go directly to the sn_grc_metric_metri...
Resolved! Eval VS GlideEvaluator.evaluateString
Hi, I have a function that iteratively create string commands like ad.u_namefiled1='string1'; to be evaluated by eval .These instructions refers to a glide record variable ad = new GlideRecord('u_my_table');I know eval should not be used but repla...
How can I enable a client-side message via business rules?
I should make it so that when a record is created in the sys_email table with “type”:send-ignored and “error_string”:User did not press the Send button in Email Client, I should get an alert message directly on the Case associated with this email. Do...
Dynamic CI group relations
Hello, Here's some context: We need to have relations between specific CIs and service offerings, for management and reportings. We're trying to use Dynamic CI for this, but I'm not sure how to make the Dynamic CI relations visible on the CI level. ...
Resolved! Email Notification in Demo PDI
Hi, Can we send email notification to personal email address in free demo instance of PDI. I tried triggering email notification but i did not receive mail. can you guys pls help me with this.
Resolved! Is there a way to track user subscriptions to a software model?
Hello all, I need a little help with Software modelization in ServiceNow. The way we modeled the software services with my client is as follows: Business service has a service Offering linked to a catalog item which is then linked to a software mod...
