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New MID Discovery Setup multiple NICS

Good Afternoon We are in the middle of setting up our new Service Now Environment and are beginning the discovery phase.  Was wondering if the Windows based MID servers support adding multiple virtual nics for the discovery scans?  1 nic with the gat...

JMCPFJ by Kilo Contributor
  • 701 Views
  • 2 replies
  • 0 helpfuls

Resolved! Tag use in Catalog

Hi, Can you please help me with the followings: I want to add a new TAG in catalog item but I don't want to use that tag by name in code but I want to use it by SYS_ID so is it possible to use SYS_ID in following Code: TAG Name is : psmnSYS ID for th...

Resolved! Text index - what is the impact?

Hi everyone, I have a question:I have a text index for the 'sn_hr_core_case' table. Out of the box, this doesn't exist, it's done on the 'task' table. If I delete my text index on 'sn_hr_core_case' table and re-index it back on the 'task' table, what...

rafas_10 by Kilo Sage
  • 1260 Views
  • 2 replies
  • 3 helpfuls

Restrict non-admins from getting to the backend

Hi all, I know this has been asked many times before, but I am wondering how I can restrict all non-admin users from getting to the backend. In our case, we only want people to get to the ESC and the HR Agent Workspace. If anyone who is not an admin ...

CCSF-Syd by Tera Expert
  • 786 Views
  • 3 replies
  • 0 helpfuls

Can anyone with can contribute access be able to checkout the knowledge article even if not part of the ownership group and is not the author of the knowledge article?

Hello, I have a question regarding the user criteria, ownership groups, and versioning of knowledge articles. I understand that members of the ownership groups would be the only ones who would be able to checkout a knowledge article if there is an ow...

Jade13 by Tera Contributor
  • 5543 Views
  • 6 replies
  • 3 helpfuls

Override Assignment Lookup Rule

Hello,I'm currently working on a requirement for assignment look up rule but when i change the assignment group it wont change. For example, the lookup rule assigns Group1 based on Category and Subcategory. However, if the ticket has the wrong catego...