When an Agent clicks the workspace application link, I want to automatically set their availability to Available so the agents do not have to set this themselves. Anyone have any ideas if this possible?
Hi , There is a requirement where I need to create below flow in flow designer. Initially, there should be 2 tasks which will create parallelly. Based on completion of first task i.e Task A, 3 parallel tasks i.e. Task C, D, E should be created. When ...
Hello Community, My ATF Tests ran successfully in UTAH version, So I moved them to other instances. Now in Xanadu I came back an revisited and notice that many of them are failing at different steps.1) Failing at : UI Action Visibilityerror : FAILURE...
Now - here is a proper corner case for you. Scenario - Customer has self-hosted installation and due to security constraints, users has to access ServiceNow via RDP to a management server first. On this server, there is no MS Office apps installed, ...
Dear All, I have created a report that lists all tasks that are open and assigned to specific users. This report displays all currently open tasks. I need to modify the report as follows: Highlight in red all tasks that have not been updated in more...
I have a table in which , i have to restrict the updation of entries in such a way that the current date field can be modified to a date which is matching with date of another record. I have created a Business Rule for the same with the condition "Ru...
In global application scope, we can check if a user has a role using the below API:new GlideUser().getUserByID(userId).hasRole(roleName) But for scoped applications, i'm not able to find a similar method. For a given userID and in my application scop...
What is the easiest way to build a query that tells me how many active members are in a Group? We have hundreds of groups, so this would be a helpful admin tool. I think ideally I'd like an integer field on the group table that counts number of act...
Hi can we hide the default submit button, as we have created custom buttons. could you please provide any solution.
I know several first and third-party CTI integrations are available, but we have a very narrow use case and I wanted to see if anyone has thoughts. I don't see any recent discussions here so... We need to be able to link a NICE InContact Call record...
We are using CSM workspace and want to be able to screen pop a specific case or a tab within a case without opening a new tab. Also, based on certain triggers, can we remotely pop open a tab within the workspace for an existing case?
How to add link to external website in HTML Widget Service Portal
Hey - i added the Activate the Knowledge Management Advanced Installer plugin last week og the week before - now a user with the knowledge_manager role AND the manager on the knowledge base is NOT able to publish articles which was created by s...
On Washington Release, I've built the very same Record Producer to do a Mass Registration of items on a table using a Transform Map and Scripts. The main reason that I could do this was that I was able to place the sys_data_source table as the refere...
Can anyone tell me how to change my role from `admin` to `maint`
