Add button to mark requested items "closed complete" from Service Portal

[S_ren Poulsen]

Hi,

Currently when viewing any active incident I have a button that allows me to resolve incidents. Is it possible to have the same possibility when looking at active requested items? So that the user can mark a request as close complete for an example?

I believe the button comes from "Standard Ticket Application" but I can seem to activate the same option on request items.

Thank you in advance! 

[Mahak2 · Accepted solution]

Hello,

RITM's closure is workflow driven, isn't it?

RITM gets closed when all the associated tasks under it are completed.

Service Portal only exposes UI Actions inside the Form widget, if you want to expose it on the ticket page, you will need to develop a custom widget.

I have a quick tutorial that shows one way to do this:

https://serviceportal.io/create-custom-action-buttons-service-portal/

https://www.servicenowelite.com/blog/2017/5/12/service-portal-resolve-incident-button

Hopefully that helps!

Please mark my response as Helpful/Correct if applicable.

Thanks