We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Adding companies to Normalization Data Services?

Jeff Pascoe
Tera Expert

We are trying to evaluate Normalization Data Services to help with our ever-sprawling list of companies in the core_company table.   It seems to work great for the companies that are in the list provided by the service, but we seem to have lots of companies that aren’t a part of that list and so they aren’t being normalized.   We don’t appear to have access to add new companies/company mappings to the published list, so how can we go about getting these additional companies normalized?  

1 ACCEPTED SOLUTION

I'm running on a London instance so that's probably why the discrepancy.  The London instance security is opened up (I see the button with no modification) so I'm guessing this was just a temporary limitation or an oversight in a previous version.  You should have no problems overriding that ACL though.  I would be shocked if a future download wiped out your records but it's probably worth exporting the contents of that table to XML if you're worried about it - at least until you've upgraded to London.

Please mark my answer above as correct if I've answered your question.

View solution in original post

6 REPLIES 6

Jeff Pascoe
Tera Expert

Awesome, Mark, thank you.

I have a London instance available and turned on the plugin there and confirmed the New button is available.   Now I won't sweat tweaking the ACL as a temporary fix.

You're welcome.  This is a fun new functionality for you to be working with.  I hope it works out well!