Advanced Work Assignment: Set Agent's Availability automatically

[Marcio9]

I followed the tutorial below on how to automatically set an agent's availability to "Available" when they log into  servicenow, but it only works for a few seconds then it sets the agent back to "Offline". The release I am using is Tokyo.

Advanced Work Assignment: (Un)Set Agent's Availabi... - ServiceNow Community

[Anurag Tripathi]

From the link you added

If you want to reduce the time between two runs, it is not enough to modify the value at field "Repeat interval". You also have to set the system property com.glide.awa.agent_inactivity_threshold_seconds accordingly. That property is set to "60" (seconds) per default.

Looks like you need to increase the property (com.glide.awa.agent_inactivity_threshold_seconds) to a bigger duration.