After importing Knowledge Articles from xml file, the articles are un-editable?

[Cory Hitchings]

Hi there, 

After importing our end user knowledge base into our Test environment, the articles are now un-editable for some reason.  These artcles were exported from our Test environment, and then we refreshed our Test from Prod.  I then imported the xml file.  We are getting an error: "An updated version of this article is available" message, when the article is actually the latest version. 

Do you have ideas on what might be going on here, and how we can work around this problem? 

Thanks! 

[Rajesh Kannan G]

Did you import related records from kb_version, kb_knowledge_summary table as well?

Regards,

Rajesh

[Cory Hitchings]

Hi Rajesh, unfortunately not.  Do you know if there's anyway around this? 

[Rajesh Kannan G]

Set the version field to null for all articles imported from test environment. Then Run Fix Script "Initialize Versions on Articles" - /sys_script_fix.do?sys_id=0cf858f1db532200a042f278f0b8f55d. I recommend to run the fix script in background as it may take longer depending on the number of articles to initialize versions.

Test this approach before trying in production.

Regards,

Rajesh

[Sarup Paul]

Is this issue resolved? If yes, please share, as this would be beneficial for others, as well as our team in root causing the issue.